Board Thread:Game Discussion/@comment-159.205.74.64-20180120203421/@comment-33768958-20180126025254

I've seen a few more posts like this, mirroring my own experience. So far with mine, Firemonkeys is saying the same thing, "it's not a bug" and they won't reimburse. I've seen others say they got most back when it first came up for me so I don't know.

The one recommendation I got was to include screenshots of the upgrade levels from before. That assumes you've taken screenshots from before of course, and for 128 cars (I'm about the same amount) it's not trivial to do so. It doesn't help that all the upgrades don't fit on one screen either, meaning double the amount of screenshots unless the PR rating is enough.