Board Thread:Game Discussion/@comment-33768958-20180125170104/@comment-2605:A000:132E:8021:52B:D92:3CC3:A77A-20180125202857

For video on Android, I've used AZ screen recorder. Works very well.

As far as the original problem, I'd keep filing new support tickets until you get someone who will help. I have had many issues early on when I started playing, and first tickets would always be handles by someone named Rounaq, or something like it. I NEVER had a satisfactory response from the tech. After I finally got to another person, all of my tickets were handled quickly and satisfactorily.

So keep trying. If you get an honest person who actually cares, they can look up you game history. They already have all the information they need.

Good luck.