Board Thread:Game Discussion/@comment-2600:8800:1E01:9610:8134:9DED:BDCE:33BB-20180422000637

I've been playing RR3 since 2012, and RR1 and RR2 before that. As far as i'm concerned, it's the best racing simulation out there.

However, as it has been documented by others before me, the developers are less than underwhelming when it comes to fair gameplay. I've been through several issues with Firemonkeys, but things finally reached a breaking point this week.

To begin with, I have no issues with the challenges or game play; rampant cheating in online multiplayer and team challenges don't bother me since I don't participate. I enjoy competing to earn new cars through the initial challenges, then finish off the car in the Careers section. I enjoy farming Gold Coins (GC) every time I get a free half-hour. I am on level 502, own 208 cars (garage value of $770.3 million for those who ask such questions), and have $212.7 million of unspendable cash in my "bank" (another issue, but not why I'm leaving). I missed the Ferrari F12TDF when I was out of work and I see no reason to purchase the 500 Gold Toyota Camry NASCAR when there was no series to earn the car or required it for completion.

The other two cars are the bone of contention that I have with Firemonkeys. i was a victim of the "cannot download assets" glitch during the recent NASCAR/Aston Martin play. After earning the three Camaros, the glitch manifested during the concurrent Toyota Camry and Ford Fusion limited time series (LTS). It happened on Day 1, when I submitted my first ticket to Firemonkeys support. Two days later, FM posted a note ( https://help.firemonkeys.com.au/hc/en-us/articles/360001421294-Game-assets-failing-to-download) acknowledging there was an issue and that FM was working to fix it. I did as suggested but kept running into download issues. By running around town to find free-and-fast (Apple Store, Verizon, work, public library, etc.) I was able to advance slowly so that on the final day of the two LTSs I was left with the two Indianapolis Cup races when the asset download issue came back. I filed another ticket but he final six hours were agonizing and I never was able to finish the two series, losing the cars.

I sent another ticket asking what could be done to assist those of us who were caught out and was sent a link to the above memo and marked the ticket as solved. When I reminded FM that the LTSs were over, they sent me a link to the memo and marked the ticket as solved. When I said that it wasn't acceptable I was asked if I was still experiencing the asset download issue (we're into the Aston Martin LTS now), and I said that there was no issue with the Aston Martin series, but there had been with the NASCAR LTSs; I then received a link to the memo and the ticket was marked solved.

I wrote another ticket, duplicating it to several FM inboxes (tech assistance, suggestions, my profile, etc.) where I received a number of responses like "we value all player feedback and suggestions. These tickets are compiled and reported to the development team on a weekly basis. Support do not individually respond to these types of cases, so if you accidentally filled out our feedback form and need technical assistance, be sure to let us know, or fill out the appropriate support form so we can correctly file your request"; these tickets were then marked solved.

Meanwhile, I completed the NASCAR 2018 Season using only the Camaro.

Last week I received another email asking me about my tickets. This representative said she would look into it, then sent me an email asking me to upgrade to the current 6.2 version and that would fix it. I responded that I was using 6.2 (which is working fine) but the problem was that FM was not answering my questions regarding the NASCAR LTSs in 6.1. When asked for more specifics, I asked how we could receive the cars when the issue was a result of a known glitch. As a 15-year customer service rep and manager, I suggested three solutions that were fairly obvious: 1) gift the car to those who submitted tickets and made an effort to complete the series; 2) reimburse R$ and Gold spent on a car that became unwinnable due to FMs issue; or 3) inform us that a shorter LTS (1-2 days) will appear in a future release (6.4 or 6.5) to allow us to continue and finish the two series.

The answer was totally unsatisfactory. "Greetings, I apologize for any inconvenience. I hate to say "No" to your request but I am no longer in a position of granting any compensation into your account. If there were any possibilities, I would have compensated without any further delay. Let me share with you that our customer support service is also bounded up with some limitations & we are not allowed to cross that. Unfortunately due to limitations in place on amounts permitted to be allotted to players' accounts we will not be able to compensate you regarding this issue. If you have any questions about our game we invite you to ask for a hand please, and we will be happy to assist you."

I responded that I was asking for a hand back in February when the issue arose, but there seemed to be little that FM was willing to do (aside from sending repeat messages and closing the ticket). I do know there are limitations, but there are ways to resolve issues without losing customers, especially in the age of social media. The answer that was: "I apologize for any inconvenience. I know this is indeed upsetting when you invest your valuable time to play the game and reach to a certain level after so many efforts. Upsetting you is never our intention, however, I am doing so. I wish I had the functionally to correct this for you to retrieve your in-game progress. I hope you will understand our constraints. Thank you again for your understanding in this matter."

So, after nearly two months of submissions, correspondence and form letters, I get nothing. I can only imagine that others who faced this issue also lost time, R$/Gold, and maybe spent hard-earned cash to compete.

I no longer want to contribute to Firemonkeys or EA where it's take-take-take and the player is SOL when faced with a technical issue. Instead, i'll find another motorsports app and hope the company respects its customers rather than the customers' wallets.

I do want to thank all of you on this Wiki for the invaluable assistance, tips and videos for competing in the Limited Time Series; and for the sage wisdom of competition and dealing with RR3. Without you, I would have been out of here earlier.

Best regards, y'all,

Craig 