Board Thread:Game Discussion/@comment-25869922-20160116175000/@comment-26388545-20160116231954

If by "restarted from the beginning" you mean that you cleared your local save, then there's nothing you can do. FM may take 2 weeks to get to you and that might take another couple of weeks to solve the problem, but they will get back to you. If you meant to clear your local save because you really did want to start from scratch, then you should probably just make a new profile. Either that or maybe you can do a cloud save and that will overwrite your prior progress. Again, I'd only do that if you are positive that you never want your old data back.

Other than that, I would try to completely uninstall the game, restart your device, reinstall the game, download all assets, only then login and do a cloud restore. I've never had a problem when I follow that process.