Board Thread:Game Discussion/@comment-2001:569:74D6:6000:1833:FB2A:68EE:CA8D-20171125203435/@comment-2001:569:74D6:6000:54A4:4B4F:2C29:C9C2-20171203163758

Onto day 8 waiting for a ticket resolution, after the typical response delays from their side (waited 4 days since their last reply) and repeatedly having to tell them that it is all cars in the game having engine upgrades reset to 0. They started with the response asking which car I had lost, then went to which car's upgrades had I lost, to now wanting me to list - by name - every car which has lost upgrades.

Seriously? I don't even have as many cars as some of you, but I still have 126 of the 199 cars. That's a long list.

And I'd be very surprised if they don't have stats on our user profiles they can bring up, or at least request from the developer's end during a ticket. Even if they somehow can't see that detail, I mentioned I'd accept the equivalent in R$ and gold to redo the upgrades myself, and surely someone there has the mental capacity to calculate an average and then multiply by 126. That doesn't even take into account what I've spent to upgrade cars during events that I didn't eventually win.

Or hell, with their inability to be clear in their responses and even get to the point where they understand that it's all engine upgrades on all cars, I'd take the equivalent cost of engine upgrades for most of the cars as compensation for the amount I had spent plus the inconvenience. That would be a small gesture.

But I'm making sure to ask for the moon and hope for the mountain top. I'm asking that they just provide the full engine upgrades on all cars in the game, which would be the easiest logistical solution. I'd be surprised if I got that - as the reply above noted, they got ~700 of the 800 or so upgrades they lost returned.

If it's no fault of the user, you should never short them for an issue on your end. Compensation should always at least match the amount lost, if not exceed it for time and effort spent to resolve it.

I guess my rant doesn't mean much here, and I'm sure that's par for the course for support from many video game developers, but we'll see what I can get after actually typing out every car in my garage...