Board Thread:Game Discussion/@comment-38083669-20190107082637/@comment-35745775-20190107191017

Standard FM answer:

“Greetings,

Thank you for contacting Firemonkeys support.

As I realize that you're facing issues while collecting daily bonus, in this context please allow me to share that the Daily Bonus will only work when the below given criteria are fulfilled:

- your device is connected to the Internet. - your device time setting is synced with the server(multiple time zone not allowed). - your game is linked with the social profile. - and your daily progress is saved on the cloud.

This is part of our anti-cheat measures to ensure that other players do not cheat the system, as we understand that this type of behavior is a concern to many players.

Furthermore on this, we would like to share that the Daily Bonus Reward is working as intended and no bug is associated with this.

Note: Please ensure you're logged in to your social profile(s) within the game for the Daily rewards and make a cloud back up after receiving the daily bonus. This will ensure you'll never miss any Daily reward. (It might be possible that after collecting the reward, you close the app without saving your day in the cloud).

Thank you for your understanding towards this.

Apologies for the inconvenience caused. Regards, Anuj”

and when I told them that none of the critieria mentioned were relevant:

“All the players have been rewarded correctly who have fulfilled the criteria. Furthermore, there is no bug associated with Daily Bonus reward system and it is working as intended. We're unable to provide any compensation in this context.”

Hopefully you don’t get Anuj, he was absolutely useless, didn’t seem to care about wanting to understand my issue, and his attitude I found insulting to my intelligence!