Board Thread:Game Discussion/@comment-33768958-20180125170104/@comment-2605:A000:132E:8021:44A8:30B5:C839:DD5-20180126083705

Elvispocomo wrote: 2605:A000:132E:8021:52B:D92:3CC3:A77A wrote: For video on Android, I've used AZ screen recorder. Works very well.

As far as the original problem, I'd keep filing new support tickets until you get someone who will help. I have had many issues early on when I started playing, and first tickets would always be handles by someone named Rounaq, or something like it. I NEVER had a satisfactory response from the tech. After I finally got to another person, all of my tickets were handled quickly and satisfactorily.

So keep trying. If you get an honest person who actually cares, they can look up you game history. They already have all the information they need.

Good luck. Bingo, have Raounaq Williams on my current ticket, but had T Cicila on the initial submission.

The initial ticket took a few tries for them to give me anything other than the stock response (kept repeating which car was missing when it was upgrades on all cars) but once I made it clear it was all cars they were able to clarify they needed me to list them all out still with the missing upgrade levels. I had to guesstimate on the levels for most cars unles I knew, but I listed out all 126 cars that I had when the upgrades went missing.

That's my plan though, is to keep trying. Perhaps I'll get the other rep, or a new one altogether the next reopened ticket. I had a car disappear twice. Both times, I got the car back, in stock form, but the gave me enough gold and R$ to get my upgrades back. They should have copies of all of your saves. They could either find them and return cars to where they were, or my guess (with the right tech) just give you a generous reimbursement so you can just buy the upgrades again.

Keep at them till you get a good person.. and don't lose your temper with them. Being nice goes a long way with people.