Board Thread:Game Discussion/@comment-28568987-20160605095411/@comment-28568987-20160728100838

RomGuyony wrote: Maybe if it was a less widespread and costly issue as the WTT rewards not being applied, James might have been able to help. To summarise: avoid Anuj, Ankur and Rounaq, pray for James. I can spot a pattern here...

I Don't know about Ankur or Rouanaq, but Anuj works within "Firemonkeys Support Team", whereas James is "Product Support Expert". Maybe i just had the luck of the gods on the day that the second ticket was picked up by someone a little higher up than the standard Monkeys.