Board Thread:Game Discussion/@comment-172.250.84.222-20160307011139/@comment-28084708-20160523193159

RomGuyony wrote: Reply received today, which could be directed at either last week or the missed rewards a while back:

"Apologies for the long delay in getting back to you!

After an extensive investigation in conjunction with the Game Team, we have identified the cause of this issue involves a mismatch of Date/Time settings between the device and our servers.

Unfortunately we are not able to provide support for issues that arises from this.

Thank you for your understanding." Insist and reopen the ticket. Take a note from a previous ticket. You will get a refund eventually like I did and others too.