Board Thread:Game Discussion/@comment-80.78.5.111-20190327150856/@comment-31567784-20190328123816

I'm pretty sure the rewards engine is the monkeys business and not in the hands of the adservers. If I would be the one to decide I would not hand over the rewards controll to someone else. ;-)

Resetting the ad ID is imho a good start to get issues like this fixed.

At least it will make you look as a shiny new user to the adservers and it worked in the past to restart the frequency cap on some regions where the ad delivery is limited to small numbers like in Germany.

So it has an effect on the adserver and to some extend on the rewards engine and might help to get things back to normal.