Board Thread:Game Discussion/@comment-36073160-20180704041136/@comment-35520790-20180704160031

Support: We'd also like to add a telephone support line. We've run the numbers, and we project that it will improve customer perception of our overall responsiveness and support levels by 22%.

Finance: Wait - we didn't budget for that! Both of your support team members are already busy enough answering emails that they don't have time to read them first. How are you going to fit this in?

Support: No problem, we've got a plan. We've already recorded a message [plays message]:

"Thank you for calling the Real Racing 3 support line. We are currently experiencing higher than usual call volumes, but please stay on the line. Your call is very important to us. The current wait time is three hours; please wait on the line. You can reduce the wait time by 30% for only 5 gold coins or $3.99 (170% more value). Press 1 to learn more. Thank you."

Director: Higher than usual call volumes... that means it's already a success, right?

Finance: That still doesn't solve the problem of where you'll get the staff to answer the calls!

Support: Oh, we won't answer them. I forgot to play the last part of the message that comes after the wait time is over [plays part II of message]:

"Thank you for your patience. Please wait while we transfer you to the next available agent."

Support: Then we hang up and let them call back. We won't have to actually answer any calls, and it will let us recoup gold coins and increase revenue... especially from first-time callers.

Finance: I like that. I like it a lot.

Director: I love that movie. Meeting adjourned.