Board Thread:Game Discussion/@comment-26249703-20160103210236/@comment-26249703-20160801223217

Sorry to hear about that, I would keep pestering them, opening several tickets with screenshots until they at least start to read what you're writing.

If it doesn't work, I know there are workarounds but I don't know them well enough to explain, folks at MRR know a bit about it so if it feels worth it, try and create an account there.

Otherwise, RR3 is a game and far from perfect. Communities everywhere around it make it much better than it actually is. If you can move on to something non-FTP, you might end up having more fun, even if it's more costly