Board Thread:Off-Topic/@comment-27370080-20190112030418/@comment-31558898-20190211115658

Powerup777 wrote:

The 5S twice,and today the 7S Plus, I experienced battery bulge. Pushing the display out of the case (about two years of ownership each time). While battery bulge on it's own is enough to drive a customer away, it's very hard to dismiss the outstanding customer service experience. I'm interested in hearing other's experience? Open forum- please contribute. Great points.
 * Additionally, the cloud restore process is just perfect. Given a strong wifi signal, you can be running exactly as before within an hour or so (depending on how much data you need).
 * Moral of the story (sorry to sound like a meme): Given all hardware and software features being near-equal, it's the customer service that sets the company apart.

I've used the Samsung back up / Google drive account restore  (Whatsapp is backed up to there obviously) many times and everything is good to go in 30 minutes from getting a new phone, once you've booted up. I've had good experience with Samsung customer support for battery changes etc. We all pay for that support in the cost of our devices though. Just keep good backups of your data and use a seperate memory card so you can swap between devices easily. Apple really oughta provide superb customer service gven that they charge you flagship money for sub-flagship hardware.