Board Thread:Game Discussion/@comment-26388545-20150621045415/@comment-26269905-20150926130815

For me it is the same :

The ticket had been transfered to Engineers, who told me the same (to not upgrade my 919 Hybrid 2015).

They gived me 2M R$ and 500 Gold in compensation. But if your ticket is not escalated, I'm not sur you'll receive a refund.