Board Thread:Game Discussion/@comment-35520790-20180603170047/@comment-35520790-20180604162331

Hmmmm... I had VPN turned on just before on my phone (traveling) but had turned it off before having this problem. I wonder if that was related?

In any case, I opened a support ticket and FM explained that there was likely an issue with my save data, requested that I go back to the last saved version, and acknowledged that I would lose some of my progress as a result, so they compensated me with some gold (not sure exactly how much since, by that time, I had leveled up and watched some ads on my other device...). No asking questions I had already answered in the ticket, no requesting screenshots I would never have known I’d need to take... just good service. Nice to see!