Board Thread:General Discussion/@comment-36097563-20180919070919

The cloud problem happened to me a couple of weeks ago. Just as it happened to many players since 2016. Apparently, the problem just never got fixed.

Since the support was very slow to respond, I had to go out and find the answers on forums. Which is where I found out it happened to quite a lot of people in the past. They got compensated with 1000GC, after a long period of support time. Good enough for the trouble of missing game time and such.

But now they chose to be picky about it and refused to treat me equally. All the while they can't even prove and explain how my case is different.

The game is free, but it can't be an excuse to provide unfair support.

Quoted from FM supports:

Anuj (Firemonkeys)

Sep 17, 20:37 AEST

Greetings,

Thank you for getting back to us!

As you've stated that Gold coins are used for upgrading the vehicles and we couldn't find any discrepancy in the data. Furthermore, we're unable to provide any compensation in this context.

If you need any further assistance on any other issue, please feel free to contact us anytime. Regards, Anuj

Ravi (Firemonkeys)

Sep 19, 16:02 AEST

Hi Andy,

Thanks for getting back to us.

I would like to share that there are different scenarios where players do get compensation and we cannot confirm to get compensation for every cloud save issue.

As previously informed, we are unable to provide any reimbursement. I can understand this may be disappointing but there is nothing we can do in this regard.

Appreciate your understanding further. Please get back to us if you need any other assistance. Regards, Ravi R. 