Board Thread:Game Discussion/@comment-24.77.119.198-20160420163200/@comment-26715739-20160420203356

ME7 wrote: There are also people now posting on RR3 Facebook page. Some are also worried that they've been hacked.

I am VERY happy now. EA has surely made sweeping changes to their support strategy. I said many times that someone there who understands money will eventually figure this out, they did!! When you are a publicly traded company, you can't go getting the public all angry!! They closed one of mine just last week (the issue where they were giving you the previous day's autosave, rather than the one for "now").

On the "how did we do" survey I got sent I made the point that I did not appreciate:
 * the 6 week wait to get any answer
 * the re-asking of questions answered in the original email
 * the lack of any acknowledgement that by taking the time and effort to raise the bug that I was actually helping them

I only wish it had been possible to give a worse rating. Pleased to hear that they're doing something about some of the other issues they've had of late.