Thread:Sacha44300/@comment-27370080-20170928185826/@comment-27370080-20170929023446

I'm very sorry you had that problem. The people on this wiki are not related to Firemonkey or Electronic Arts. You can file a ticket. Please click the link for details how to do that.

http://rr3.wikia.com/wiki/RR3_Wiki:Real_Racing_3_Tips_and_FAQ#How_do_I_raise_a_ticket_with_Firemonkey.3F

As a general practice, it helps if you make screenshots of your inventory and profile progress, so you can prove to FM that you owned the car. They are slow, but if you provide this evidence, they are honest and usually give it back with full upgrades, even if it wasn't upgraded before.