Board Thread:Off-Topic/@comment-27370080-20190112030418

Wanted to relay some experiences I've had over the period of the last six years. Not including anything Windows Mobile, because frankly, we can all agree they're quite irrelevant.

Recognizing Samsung as a major player in the field of mobile devices, I bought my first Galaxy SII, which was where I started in RR3 so long ago. Fast forward a few years, I kept up with Samsung tech changes, even rooted them for reasons that are obvious once you root your first.
 * Starting off long ago on Windows mobile- I noticed all my geek friends using Android.

Unfortunately, I had many negative customer service experiences with Samsung. The person on the other end of the phone seems inept at solving even the most basic tech issues (e.g. why do Samsung gadgets use -5 GMT vs. -6, which is what I had been accustomed to by now? The answer BTW is -5 is UT, - 6 is GMT). Many many times I had frustration multiplied by support stupidity.

FF to today: I've been using Apple products since the iPhone 5S, have several version tablets, and the iPhone is a 7S Plus with 256 gig of memory- very fast!

The 5S twice,and today the 7S Plus, I experienced battery bulge. Pushing the display out of the case (about two years of ownership each time). While battery bulge on it's own is enough to drive a customer away, it's very hard to dismiss the outstanding customer service experience.

Apple good news doesn't stop there. The iTunes support over the years has always reimbursed by IAPs for a valid dispute, regardless of their claims that they don't do that. Again, their customer service representatives DO listen to logic, are authorized, and DO back out transactions based on valid disputes.
 * While the phone support lead in told me it might cost $49 USD or more, when I actually got there, I was informed by the genius bar tech that Apple knows about this problem. And even though it was out of warranty, they apologized and promptly exchanged it for a brand new unit with a new 90 day warranty. (Same experience I had with the 5S)
 * Additionally, the cloud restore process is just perfect. Given a strong wifi signal, you can be running exactly as before within an hour or so (depending on how much data you need).

I'm interested in hearing other's experience? Open forum- please contribute. 
 * Moral of the story (sorry to sound like a meme): Given all hardware and software features being near-equal, it's the customer service that sets the company apart.