Board Thread:Game Discussion/@comment-33625305-20180126192314/@comment-27370080-20180127032119

You would have had to already been taking daily screenshots proving that you collected the daily bonus, and that suddenly you didn't get the bonus.

On iPhone and iPad (before x version), depress the power (screen off) and big button at the same time just momentarily.

I don't have Android devices anymore, but a quick Google search for your model will reveal how to do it, usually very similar process.

When you screenshot, there's hidden meta-data that's imbedded in every one, called exif, that FM uses to validate the sequence of events when you submit the screenshots. I'm very sorry if you have not been doing that up to this point. Doing a daily cloud save in the future could prevent this /in the future.