Board Thread:Game Discussion/@comment-30506746-20161120131248/@comment-26388545-20161120203528

Always good to place a ticket. I have received over 3000 gold in compensation from various issues. Like Randy, I also had a car go missing and some other cars were messed up. It took many months but after it was all fixed I got it all back plus over 1500 gold and something like R$ 5 million in compensation! I have also been treated like a criminal and called a liar when I had done nothing wrong but got ripped off.

FM has changed their default ticket email. Sounds like they won't do anything now if you don't try reinsatlling the game. Here's a quote;

"Have you tried troubleshooting? While we investigate your case, please try all the steps in the following article(s) and let us know if this does not correct your issue"

The "following article" has things as simple as restart your device to reinstall the game. I understand why they would do this, as many problems are fixed by these measures. Mind you, not one of my tickets could have been solved that way. What I really don't like is the statement, "let us know if this does not correct your issue". That means that they won't do anything until you do everything on the troubleshooting page AND re-contact them. I had a bad go of it last time I reinstalled the game, but I guess I have to do it again.