Board Thread:Game Discussion/@comment-88.97.61.110-20160731113102/@comment-26249703-20160731222951

As I wrote elsewhere:

"I personally got my issue resolved, today. I got tired of copy+paste answers, so I copy+pasted my question 5 times, received a response on one of them saying they were sorry and a reward would be applied, my open ticket and all 5 new tickets were solved simultaneously, got a VIP on the Lambo and 200 Gold. Pretty fair, though they don't half make you work for it."

To note: my question was in 5 different tickets.

His first two replies were completely off the mark, irrelevant and actually wrong (he said upgrades would have to be re-applied if I didn't win the car in the event, which is not the case). If he analysed the situation, which he clearly didn't, he would know it's impossible with a Venom (or any car?) to get that sort of time on any other variant than the oval. My initial thought was that you were a hacker, but when I saw someone defending you and giving an explanation, it didn't take long for me to understand you weren't to blame.

My advice is: open a few tickets, get the message across, try and explain the situation better, if possible and document everything with screenshots, as proof.

Good luck, hope it doesn't come round to bite you