Board Thread:Game Discussion/@comment-26829117-20160522124555/@comment-26249703-20160726234458

I don't think we're meant to see that info, it only appeared on one ticket after a long thread of messages, hasn't appeared on subsequent tickets. Yes, it's probable that this is stored in game files and it's possible that it can be changed. There's also a very good chance that this is monitored and FM would definitely not let it slide.

I've seen a few people angry enough to take action, but I still haven't seen progress from them. It's probably quite hard to prove and we all know how hard it is to dispute. The problem might also be that the support staff are probably outsourced from India (probably for lower costs), which means some of the tickets aren't understood and they probably don't have all the info that devs and managers do.

I'm currently talking to them about another issue and it's so frustrating. They hardly ever understand the request and have never ever had a ticket answered succesfully (8 tried and counting). I've also had tickets not submit, which has discouraged me, I wouldn't be surprised if they could stop certain accounts from submitting requests when they're not to their liking :P