Board Thread:Game Discussion/@comment-26535270-20180521175331/@comment-28169398-20180524073927

MoisesGabby wrote: Yeah that's fair enough, the reason they gave is not correct. Maybe just usual monkey business, they have a list of reasons and pull one at random. Maybe the person who sent it doesn't understand the difference.

I think you are unlucky, obviously there are many people borrowing upgrades, sounds like you got caught while they investigated the banner issue, so i guess they couldn't ignore it. The likelihood is that their support system has a (small) set of codes that they have to use when logging issues. It is probably a simple case that they do not have a code to use for the situation and this is the closest one the tech had to the situation.

If you think CS knows much about the game, the programmers that build the support system know even less that the support staff....