Board Thread:Game Discussion/@comment-33954631-20171213152825/@comment-33954631-20171213155005

Ok, got reimbursed here. Still, nothing on the bug....

Firemonkeys My activities Once more.... weekly time trial reward not received

Avatar Rock Itchw 5 months ago Once more.... weekly time trial reward not received. I saw some screen about the new online multiplayer tournament starting. I clicked "display later", for I am not interested, and that's it. Never saw any screen about the finished weekly time trial, never saw any gold ( once more missing 100 gold). This bug has been reported by me really months ago and I assume I am not the only one experiencing/reporting it. It keeps happening to me (have a look into my history) so I guess the bug still exists. Lost for words right now. Too frustrated about this crap. I want to play a game. I don't want to create tickets for problems that are not acknowledged. I don't want to create tickets to enter a frustrating procedure which only half the time gets me part of the missing rewards that I should have gotten without any asking to begin with. I am not going to take any part in any further frustrating communication. I am not going to fill in some standard form or respond to some standard service desk "silly question". I am going to quit this game very soon I think. Reimbursement or not.... I really am about at the point where I stop caring. That's how frustrated I am with this game after years of farming for gold, only to see a lot of it disappear into some black hole.

Avatar Raounaq Williams 5 months ago Greetings,

Thank you for contacting Firemonkeys Support. We sincerely apologise for the delay in responding to you.

Sorry to hear that your Weekly Time Trial Reward from the game is missing. In order to help us further, can you please answer the following questions?

1. How much Weekly Time Trial Gold reward is missing ? 2. What section of the game did this issue occur ? 3. How content got missing ? 4. What is your Player Id ? 5. What game version are you playing with ?

Looking forward to your reply.

Regards, Raounaq

Avatar Rock Itchw 5 months ago Ow boy........no, not going there...the info is all there dude.

Avatar Raounaq Williams 5 months ago Greetings,

Thank you for getting back to us.

We sincerely apologise for the delay in responding to you and for the trouble you have recently experienced. We have organized a reimbursement in your game for you.

If this change is not applied straight away, please force-quit the game and restart it while you have an Internet connection. (The Internet connection is necessary for our servers to update your game.) If you're not sure how to force-quit apps on your device, see the [Force Closing Apps](https://firemonkeys.zendesk.com/hc/en-us/articles/200827840) article, alternatively reboot your device.

Thank you for your patience.

Should you have any further questions regarding this or any other issues, please do not hesitate to let us know.

Regards, Raounaq

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