Board Thread:Game Discussion/@comment-35553674-20180801184302/@comment-29605676-20180801193805

Only lost a day once except when I used to play on 2 devices, and I think the reason was similar to you i.e. playing/saving around midnight. I opened a ticket with FM and they gifted me 30gold which was better than nothing. I suggest you try the same - it can't hurt.

A day or two ago a similar thing happened. I had clicked on 'collect' for the daily gold and then saved (I'm pretty sure I did anyway), as I always try to remember to do. I played on and off throughout the day and was watching ads for my 15 gc. I stopped getting ads, so force quit, reset ad ID and reopened game. Low and behold I got my daily reward offered again. I'm still not certain if I received it twice, probably not. I had done several restores due to the SE.

The moral of the story is that I think it is a good idea to force quit the game once or twice a day as this triggers the question, so to speak: Has today's daily reward been collected, if not offer it.