Board Thread:Game Discussion/@comment-78.150.89.56-20160521172953/@comment-26388545-20160527154602

Chriscar2 wrote: Does this look like a typical FM reply to anyone? It was in response to my ticket about not receiving the 412 T2 after completing Motorfiesta 1 way back when. As it was a limited time event, the questions are kind of pointless, hence my thought that's it's a generic reply. It's a simple equation..... I won the event (proven by screenshots attached to my ticket), so I should have the car in my garage.

Thank you for contacting Firemonkeys Support.

So that we may further investigate your request we will need to ask you a few questions.

Thank you for your patience while we investigate your request.
 * When did you complete this Motorfiesta1?
 * In how many days you've completed this event?

Looking forward to hear from you.

Kind regards, Kamal S.

They often start by asking seemingly useless questions. I sometimes wonder if they are even able to see the screen shots, as their questions seem so out there! They could also be trying to weed out people who abuse tickets and just lie about their situation.

Just answer their questions to the best of your ability, as politely as possible. They get a lot of people talking trash to them. Having someone speak nicely is a breath of fresh air. If you don't know that date you completed, estimate and tell them it's an estimate. Same thing with how many days it took.