Board Thread:Game Discussion/@comment-27798333-20160609191720/@comment-28169398-20171110072202

98.117.240.183 wrote: I got a strange response

Im not receiving free gold ads on my Ipad, while on my iPhone and Android, I am receiving 5 instead of the 20 my friend receives on his phone and ipad. I checked with him and he said he never made an IAP and gets in-game banner ads. I made an IAP to get rid of these ads back in 2014, and in the Leipzig update, I no longer received my 20 ads per day. This is being ignored and is a SERIOUS issue, as I cannot progress in the game without gold!

Greetings,

Thank you for contacting Firemonkeys Support. We sincerely apologize for the delay in responding to you.

I do understand it must be upsetting that you face problem with the ads.

Please ensure that you update the latest version 5.6 then  uninstall and reinstall the game app. You won't lost any your saved game stats if you back up with cloud earlier. I believe after reinstalling app, your issue will get resolved.

However, if the issue persist please do get back to us for further assistance, we will be happy to help you.

Thank you for your understanding. Kind regards, Cicilia

That is their generic response for:


 * Missing Cars


 * Missing Car Upgrades


 * Ads not playing


 * Tilt Steering not working


 * Goals not being achievable


 * Game Assets not downloading


 * Whatever else the Rep that didn't read your ticket decides fits that answer