Board Thread:Game Discussion/@comment-46.7.164.106-20150620214411/@comment-25956839-20151121234629

I had a problem a few months ago, raised a ticket, several emails back and forth with screen grabs of the problem, FM made it worth it, they gave me 1,000 !! FM clearly have an ongoing problem with cloud save and restore.

The in game support requests can be flaky, try: FireMonkey's Announcements and FAQ home page and click Technical support, the more useful information they receive the sooner they will hopefully fix it.

The following information may be useful to get in advance:

Player ID
 * (Your Player ID can be found in the Help & About menu of the game),

Game Center Profile ID?
 * (Please include your Game Center username as it appears in the game or your profile in the Game Center app.)

What is your Facebook Profile Link?
 * (Visit https://www.facebook.com/me, login, and copy the link from the Address bar.)

What is your Google+ Profile Link?
 * (Visit https://plus.google.com/me, login, and copy the link from the Address bar.)

Game version (e.g. 3.7.1)
 * (The GAME VERSION NUMBER can be found in the Information or About section of the app's settings. For prioritised support, include the version number as you see it appear in these sections.)

Platform
 * iOS
 * Android
 * Amazon
 * Windows Phone
 * BlackBerry

Device Model
 * Free text, your device, e.g. Hudl

Is your device either rooted or jailbroken?
 * Yes
 * No

Are you having a specific problem?
 * No Free Gold advertisements
 * Device time settings out of sync with server
 * Cannot restore correct save data from Cloud
 * Cannot restore ANY save from Cloud
 * Daily Reward Issue
 * Limited Time Special Event issue
 * Missing Reward Vehicle from Special Event
 * Crash on version 3.7.x
 * Problem is not listed or is unknown
 * Car shifting gears incorrectly

Choose a related issue:
 * App Store Purchase issue
 * I am missing something from my game
 * I have a technical issue
 * I have an account or player profile enquiry
 * I have another enquiry

I can't promise you will get but hopefully FM will fix your problem.