Board Thread:Game Discussion/@comment-159.205.74.64-20180120203421/@comment-28169398-20180126035940

Sorry, I didn't really give you an answer to your question.

The only thing you can do now is to keep reopening your ticket until they give you an acceptable answer.

If you did In App Purchases with Apple or Google, you could try to contact their customer service and tell them the game developer is refusing to restore assets that you paid for with currency you bought through their App Store.

One other thing would be to check to see if you have a backup of your device. The problem with that is that since two months has passed, restoring a backup of your device will cause you to lose a lot more data than just lost progress on RR3.