Board Thread:Game Discussion/@comment-78.150.89.56-20160521172953/@comment-26388545-20160522143139

I have had a similar thing happen HERE. It took a long time to finally resolve, 5 months from the time of my initial ticket. Several people had the same problem back then. My Ferrari GTO went missing and I ended up with 2 Ferrari Enzo's. Sounds great, but I could only race one and could not upgrade either! The upgrades and my money would vanish. After 5 months, my missing car was given back. I still had 2 Enzo's but one would now accept upgrades. The problem only got completely fixed in update 4.2 (Venom update), my 2nd Enzo disappeared. I had 147 of 146 cars before the last upddate.

They gave me a very nice amount of gold as "compensation" for the issue, plus the $R I was out from the upgrades I had on the GTO at the time it vanished.

It's really good if you can prove that you had the car. In my case, I had ran races you could only run with the GTO. If I Understand you correctly, was it the only 2015 LMP1 car you owned? Then it should be easy. Just send them some screen shots showing that you ran races with the car. Then show a shot that shows you have to buy it. Just those 2 screen shots should make it clear. You can't add screen shots when you first place a ticket (I can't), but you can go back into your ticket and add them after.

You will probably have to be very patient. They usually start with some weird response that makes you think they didn't even read your ticket. The first guy may need to send it to their "specialists", which add a month or 2 onto your wait. They in turn may need to send it to their "engineers" (add another month or 2). That is what happened in my case. The specialists and engineers were MUCH easier to deal with. I eventually sent them a nice addition to my ticket every day. I was never rude, but I was insistant. Months after my problem was fixed, others still had the same problem.

Good luck, you may come out with some extra gold!