Board Thread:Game Discussion/@comment-32095260-20171010075423/@comment-26388545-20171011061745

Yup. I also had a car disappear and come back on its own with all upgrades missing when it came back. Mine happened 6 months ago (or so) don't really remember when. Just be patient with the monkeys, Sometimes they don't get it right the first try. No matter what, they're going to ask you a whole bunch of stupid questions that you've already answered. My car was about five short of fully upgraded when it disappeared. They fully upgraded it, most likely to make up for the lost customizations which I had bought on sale with R$. When you have proof and take a relaxed approach it usually goes good with them.