Board Thread:General Discussion/@comment-5.12.36.35-20150626162224/@comment-25956839-20150707194354

I raised a ticket and had the following reply from FM's Rahul G.:

'''Hi Pritchard,

Thank you for contacting Firemonkeys Support!

I understand that you have lost the game progress.

I apologies for the inconvenience caused to you due to this issue.

Please make sure that you have read and understood the RR3 Cloud Save - How to Restore your Save from the Cloud article before attempting to restore your save.

It is important to note that if you choose the Backup or Upload options, the cloud data that we keep on our server will be replaced with the save that is currently on your device. In this circumstance we will not be able to restore your most recent progress.

If you have lost progress on your device, please attempt a Restore or Download of your latest save data, which will make sure the latest save from our servers is on your device. If the save is still not the most recent then unfortunately your latest progress was not uploaded, or you have previously uploaded an incorrect save.

Once you would have restored your save from the cloud then please force close the game and reboot your device after 30 seconds.

If issue persist, please get back to us and let us know the status of your issue, we would be glad to help you out accordingly.

Regards, Rahul G.'''

So I made a backup of my doc folder in the rr3 game data folder before trying the restore. Good job I did I lost 1 year of work! See pic:

I didn't want another ban, so I restored my manual backup, so I'm back to normal only 1,130