Board Thread:Game Discussion/@comment-38046869-20190104153056/@comment-36677645-20190104172622

First of all please check your connection, be sure that your device can connect to the game servers and the connection is more-less stable. If you were logged in a social network via RR3 during the last backup, do the following: If the problem persist please raise a ticket. The Monkeys will need your player ID associated with the last backup, if you don't know it most probably you lost your progress. Good luck, you'll need it.
 * log out;
 * close the game;
 * optional - clear rr3 app cache and data or even reinstall the app - caution: this will destroy your local save and player ID (as well as all downloaded assets)! Do it only if you are sure that you have been logged in! At the same time it will remove possible conflict between player IDs.
 * start the game;
 * log in;
 * restore from the cloud.