Board Thread:Game Discussion/@comment-98.100.100.197-20161115151806/@comment-71.224.147.45-20161116014009

RandyMc wrote: I think the app store has a better policy of refunding IAP's, but the play store will still do it within 24 hours most times if there is a valid problem.

Especially concerning FM, it's best to contact the store first, because by the time FM responds, you're way past the refund time limit for IAP's. And if you get someone at FM like 'Raounaq', or whatever is name is, you might never get a resolution.

Yeah, Raounaq must be getting a $100,000 bonus from EA. He doesn't read any tickets. Just tells you your claim is denied based off some random form letter that has nothing to do with your issue. And EA wonders why people complain about their customer service. They could add a half star to their app store rating by switching their outsiurced customer service, or by getting that company to fire Raounaq. At the very least, hire customer service reps that speak the same language as the developers- in this case English.