Board Thread:Game Discussion/@comment-27506598-20160304203511/@comment-28176349-20160601132246

Sirebel wrote: If you are having problems with this then ask FM what you have done wrong, there is an appeal and arbitration process. I'm not clear which territories it applies to or how it should work though. Tell me about this "appeal and arbitration process". FM's suspension page says "Disputing a Suspension or Ban All suspensions and bans are   final . ":

https://help.firemonkeys.com.au/hc/en-us/articles/200827680-Suspensions-Bans

I put in a ticket, but there is no category that really makes sense for this dispute.

And just to be clear on the other point, I was playing from the hotel we were staying while I was away at the music festival. The connection was going over the hotel wifi, my mobile connection was dead (expired) at the time.