Board Thread:Game Discussion/@comment-35745775-20180910175528/@comment-35745775-20180910194708

Reno viseman wrote: Contacted customer support twice. First time was because I set my ipad to a fixed time zone because I was having an issue with another game I play on occasion claiming my time zone was off. Then I traveled from Reno, Nevada to Changzhou, China and forgot I did that and got banned for invalid time back when they were cracking down on the Kotter trick which I never used or did. Explained what happened. Explained I gained nothing. No response. Second time never got a WTTT 100 GC reward. First  response 4 weeks later. Severla really bizzare questions and responses from them. Finally said they would reward me....never saw a change in my gold ever.

Moral of the story is if you don't want to feel frustrated, aggravated, get mad, etc....Never contact their CS people ever. It is not worth the hassle and aggravation in my mind. I found a glitch last February that I thought about reporting. Then I thought why bother. Why waste my time. So I didn't and lived happily every after.

So similar bad experience then! You are most probably right, if this is the attitude of their so called ‚support‘, then it really is not worth the bother, but I will have to change my attitude towards the game and especially towards any in-app purchases if that is the case.

I find glitches in the game quite often (which I hardly ever report), and if the game were totally free I would accept bugs and glitches, but if I pay real money, then I expect some level of support in return. Maybe this is the flaw of the ‚fremium‘ business model.

I contacted them due to 90GC which I have lost with a bug which has now occurred twice. Coincidentally, a few weeks ago I bought (with real money) an in—app purchase for a similar amount of GC. I am beginning to regret buying those GC now, since I just lose a similar amount due to a bug in the game which FM just refuses to acknowledge.

To put it into perspective, I currently today only have 101GC, so 90GC means a lot to me right now.