Talk:Tournaments/@comment-33078083-20170911061114/@comment-26829117-20170918070749

There are two known reasons for not receiving your WTTT payout each week and both can be avoided with a little careful planning. I've not missed out on a payment since following these simple rules:
 * Playing on multiple devices - you must run a valid lap on the device you want to collect your payment on
 * Network connection - you must be connected to the network and logged in to your social media connection

It only occurred to me recently that many people experiencing issues with collecting WTTT payouts are using multiple devices. If you run the WTTT on one device (e.g. a tablet) but collect your rewards on another (e.g. a phone) then you must ensure you run a lap on the device you want to collect on before the event ends. It doesn't have to be your fastest lap, just a valid lap.

You must be logged in to collect WTTT rewards. I often collect my rewards whilst travelling and the biggest danger is that "show me" button. This dialog is triggered locally and doesn't check you have a valid connection before trying to collect the reward. Always press the later button, go into setting and check you are logged in before going to the WTTT section to collect. Worth checking you have a network with a cloud save too. Never assume.

I've followed these two basic rules for awhile now and not had any issues collecting my reward each week. I've also worked in the iT industry for enough years to know how to identify and reproduce bugs so I've done a fair amount of testing around this issue. One day, maybe FM will learn the same lessons and fix some of their bugs.