Board Thread:Game Discussion/@comment-31695308-20170814110207/@comment-27808032-20170816194808

Shutzy wrote: This is there reply I received a couple of hours ago

Kamal (Firemonkeys) Aug 15, 20:25 AEST

Greetings,

Thank you for contacting Firemonkeys support.

Pleased do let me share that the WTTT is working as intended and there is no bugs with the rewards as well.

As per the concern, please do let me share to avoid these type of issues, you must follow the following rules:

- your device is connected to the Internet. - your device time setting is synced with the server(multiple time zone not allowed). - your game is continuously linked with the social profile. - and your progress is saved manually on the cloud. Note: Sometimes, it might be possible that after collecting the reward, you close the app without saving your day in the cloud.

Thank you for your understanding towards this.

Apologies for any inconvenience caused. Kind regards, Kamal this is the same response i got yesterday - a cut and paste so that some KPI about responding to tickets can be met. I got a similar response within a day of logging a ticket about the last team challenge and since replying have not heard a thing for over a week

the most annoying thing is that i wouldn't be wasting my time logging a ticket if "the WTTT was working as intended and there is no bugs with the rewards as well" unless of course "working as intended" actually means not paying out the R$500,000 I should have got.