Board Thread:Challenge Threads/@comment-26505418-20160727113729/@comment-27510501-20160727123117

Good luck Xrxsrhmn in trying to get this fixed. I had the same problem early this year, but no suggestions I could find on this wiki worked for me. That doesn't mean they won't work for you though, so they're definitely worth doing.

I even raised a ticket and got a positive response that said I would win the car provided I completed the Special Event within 6 days. I completed in it less than four days, and guess what - no car! Surprise! LOL

Luckily I took plenty of screenshots throughout, so I had a good body of evidence of how fast I had finished. So I re-opened the ticket with relevant screenshots uploaded, and then received a response restating exactly the same thing as the original reply. I reopened it again restating that I had completed it within the reduced 6-day time period, but no car was awarded.

The next response told me that I was wrong, and that 6 days was incorrect (even though it was written TWICE by their own people in the ticket thread!).

So I replied politely and said that means I am not wrong, but your help-desk is, because they are the ones that wrote it.

The next response stated that I had misinterpreted the help-desk responses.

By this stage, so much time had passed that I had gone past the Showcase tier for the 919 in Endurance Kings, so I politely asked for 190 Gold as the equivalent value for the Showcase discount that I had missed. I also stated that I would never have passed the Showcase discount had I thought my claim for the car was not 100% reasonable.

They then just started shutting my tickets without response. I eventually gave up...

The reason for this very long saga is to simply state I am sorry for your position, as you may well be one of the unlucky ones not to have a chance to win the car. But you will have very small chance of any reasonable assistance or help from FM based on my experience. So hopefully someone here can give you some advice that helps. Good luck.