Board Thread:Game Discussion/@comment-111.246.254.40-20161202084439

My yesterday's gameplay didn't register after backing it up yesterday. I tried to use restore, and even reinstalled and am still faced with a day one sign-in on the second day of the month. I won't get a shot at the last days 30GC bonus. I submitted a ticket stating this. Will they respond to me by email, or post it on a google plus page (which I will never check)? Will I have to send multiple requests in order to get any response? What are folks experiences trying to get EA to respond to individual's issues like this? What do people feel are best practices for getting a response from EA?

Also, I was forced, on Android, to use my phone's browser as I don't use facebook, and the google plus process wouldn't work attempting to submit a ticket within the game's UI. Anybody have comments about this, especially non facebook users? 