Board Thread:Game Discussion/@comment-33625305-20180126192314/@comment-27370080-20180126233154

Toby, screenshots are your only recourse for a ticket. As usual, FM auto-replies right away asking for screenshots again as if you never submitted them (do it again), and a second response may be completely nonsensical and unrelated- in order to drag out time. In the four years I've played, I had to suck it up once and eat the month before I knew about the above. If you can't make the system in the video work, make it a ticket (if you have the energy). Good luck.

BTW I noticed you posted on the other blog too- good strategy