Board Thread:Game Discussion/@comment-26535270-20180521175331

Today i got respond on my request #598960 to Firemonkey Support about Formula E Time Trial Competition banner in main menu:

Hi Rustork,

'After some further investigation into your account, it has become evident that there has been some modification to the game client (either in the past or the present) which has breached our Terms of Service.

Support will no longer be able to help you with your request.

Kind regards, James | Product Support Expert

And they blocked Team Challenges, WTTT and Cloud Saves.

So, what's the story?

In last Formula E Time Trial Competition (i think it was Real Racing 3 v6.0.7) i did restore from cloud wrong way after i set my lap time, and save was corrupted. When there was time to collect reward - i saw banner on main menu, but can't collect reward. Problem look's like this:



I sent request to Firemonkey Support about it, collected all data (including this video) and waited. After some time and investigated they founded nothing and was unable to fix problem.

When game was updated to 6.1.0 banner still was on it's place and act the same. Here is second video:



I sent them report about it again and they investigated it one more time. Still nothing and they tell me don't touch it any more AND sent me ~40 as compensation (there was no special message with exact amount, but i think it was between 30 and 40).

When game was updated to 6.3.1 i sent followed request and re-open my already closed request. I told they again that they fixed nothing and i still see a banner.

After THIRD investigation they suspect me in client files modification (on iOS!) an banned me. :)

I also can't show you all conversation with Firemonkey Support Team, since they also banned me on Support site (i got error: Cannot log in suspended user #22555755828).

But what i got in total?

What i lost:
 * Account (as something help to identify user);
 * 100 (monday WTTT reward);
 * Ability to play in WTTT (i got connection error);
 * Ability to play in Team Challenges.

What i save:
 * BRL22,169,730;
 * 7201;
 * All my 145 cars;
 * Elite driver status;
 * Career progress.

Some people mybe happy now: Finally, one more dirty cheater less! But actually no, when i got some free time on job i moved all my progress to another Facebook account and i restored:


 * Ability to play in WTTT;
 * Ability to play in Team Challenges.

And i know how to not only get back that lost 100, but also double it and cover that loss. That mean in general i lost unique account number. That's it. And have to re-run each of four tracks in WTTT.

In general, i wasn't depressed or angry from this situation, but more disapointed in developer and support team which decided what i am hacked cient files (again, on iOS with no jailbreak) with no evidence showed to me and i have no any contacts and ability to defend me. It's very, very bad part of this situation. I am person which playing F2P-game with no real money donation, but what if it may happen with person which spent real money on game?

As a return favor to Firemonkey, i opened video about working method of car rent for WTTT. I told i will do it, and look's like time is come. I will not provide link on it, but if you smart enought - you will find it.

P.S. Also, administration is free to edit my post as they like. I fully respect this persons. 