Board Thread:Game Discussion/@comment-28568987-20160605095411/@comment-28568987-20160728092947

John Daniel June 05, 2016 12:36

A few weeks back when we did the Maserati 1 week challenge, were we actually supposed to receive the race spec Stradale upon completion of the challenge, or just the standard Stradale?? I completed the challenge to 100 percent, and despite being given the black race spec car for the last half or third of the challenges I only received the standard white car when i finished.... I thought nothing of it at the time but i have just been looking at the Maserati series in Masters and find it odd that the Race Spec Stradale is not unlocked.... Avatar Firemonkeys Support June 05, 2016 12:37

Hi John,

Thank you for contacting Firemonkeys Support.

We’re receiving higher than normal contact volume and there may be a long delay in our response.

When providing updates to this ticket please include the ticket number (#357321) in the mail subject.

You can review the status of your requests and add additional comments by following this link https://help.firemonkeys.com.au/hc/en-us/requests

We will get back to you as soon as we can.

Regards, Firemonkeys Support Team Avatar Anuj June 13, 2016 19:05

Hi John,

Thank you for contacting Firemonkeys Support. So that we may further investigate your request we will need to ask you a few questions.

What section of the game did this issue occur? Did you experience a crash at any time? Do you have any screenshots that may verify this issue? Did you receive an error message or code? Has your device been modified? (rooted/jailbroken) What is your Country/Region?

Thank you for your patience while we investigate your request.

I look forward to hearing from you!

Regards, Anuj Kumar G. Avatar John Daniel June 13, 2016 22:14

Hi, It happened during the stradale competition, but I didn't I wasn't expecting any problems and only realised when someone on the RR3 forum said we should have received both cars No I haven't experienced any crashes on my ZenPad No unfortunately I didn't take any screenshots as I wasn't anticipating any problems No I didn't receive any error codes My device has not been modified in any way I live in France According to the forum, I am not the only person to have had this problem as I started a thread questioning the problem and had similar responses... had I anticipated this error occurring I would have taken a screenshot showing completion of the event.. I am especially frustrated as I spent a lot of gold upgrading the race spec stradale and now having opened the Maserati series I am expected to pay for the car I already won and invested gold in Many thanks, I'm looking forward to your resolution of this matter. John Daniel Avatar John Daniel June 14, 2016 11:54

Please see previous message for responses to your questions, and i have attached a screenshot showing completion of the marquis event

Screenshot_2016-06-14-01-17-42.jpg (400 KB)

Avatar John Daniel June 20, 2016 23:01

Hello, is this still being looked into? Avatar Anuj June 27, 2016 20:57

Hi John,

Thank you for getting back to us!

Concerning this issue, please let me share that there was a predetermined time to complete the event to get any specific reward. If it doesn't get completed with in the time period the reward may varies than the usual one.

Thanks for your understanding!

Regards, Anuj Kumar G. Avatar John Daniel June 30, 2016 23:45

I finished it within the time.... please see attached photo confirming completion of the event Avatar John Daniel June 30, 2016 23:50

Screenshot above

Screenshot_2016-06-30-23-47-33.jpg (500 KB)

Avatar Anuj July 03, 2016 02:06

Hi John,

As we've stated earlier that there was a predetermined time to complete the event to get any specific reward. If it doesn't get completed with in the time period the reward may varies than the usual one. There are alternate rewards not the vehicle if race hasn't been completed with in the predefined time frame.

Thanks for your understanding!

Regards, Anuj Kumar G. Avatar John Daniel July 03, 2016 15:19

Yes, and as i stated earlier...... I COMPLETED THE EVENT IN THE ALLOTED TIME!!!! In all due respect, i completely fail to understand how you dont comprehend the problem..... I invested lots of gold finishing the Marquis event (both halves) on upgrades. As you requested at the beginning of this issue, please refer to the 3 new attached screenshots i have included in this reply (the first showing my profile details, the 2nd showing CONGRATULATIONS ON COMPLETION of the event, and the 3rd now showing the car to be sold out, but at the time i sent you the first request the car was still for sale at a gold price....... hence my grievance) which prove beyond any question whatsoever that i completed the event, but wasnt rewarded with the car (as quite a few other people on the wiki have said is a semi frequent ocuurence). Please note that i do make in app purchases of gold so I AM NOT in the habit of trying to get freebies, but i DO want this issue resolved!!!!!!!!!!!!!!!!!!!!!!!!

image1.JPG (600 KB) image2.JPG (600 KB) image3.JPG (600 KB)

Could you post what you originally said to them? I sent a ticket in too, and there response was " our servers indicate the event was not finished in time so we can't do anything for you". I sent back a not saying "PROVE IT". As far as I remember, I finished every challenge I ever entered, except the NASCAR ones that I don't care for...

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These exchanges continued with the exact same replies until i had enough and opened another ticket, which James picked up and was resolved pretty much immediately