Board Thread:Game Discussion/@comment-33869727-20180914160409/@comment-47.29.166.198-20180914172805

If you have enabled email notifications, replying to the email also updates the ticket with your new text. I prefer the email reply as it does not suffer from browser incompatibility due to plugins used across devices & requiring me to login in everytime.

Try it if it works. If not, they might have closed the ticket.