Board Thread:Game Discussion/@comment-79.125.224.207-20150130210310/@comment-25540986-20150210132550

>> would like to ask you if you don't mind to post the answer of the support team here. I would like to know their response as I didn't submit one.


 * BillyNomates AtallJanuary 19, 2015 15:49 I'd like to race Facebook friends in RR3, can you walk me through how to set this up pls. I can find friends from within the game, but they don't show up on the slide-out Leaderboard LHS of the Hoime Screen, which is where I suspect they shoud be.
 * BillyNomates AtallJanuary 26, 2015 17:49 Dear Firemonkeys Support,

It’s been a clear week now since I contacted you for assistance with a central element of your product that isn’t working for me. Could I have a response other than the automatic reply below sooner rather than later now please?

I look forward to hearing from you. ..
 * Jang Bahadur SinghLast Wednesday at 16:41 Hi Billy,

Thank you for contacting Firemonkeys Support.

I do apologize for the length of time you have been waiting for a response.

I understand that your friends are not visible in the Leader-board. I apologize for the inconvenience caused due to this.

Please ensure that you're using the latest version of the game (currently version 3.1). To check if you have an update ready to be installed, please follow the directions here: How to update Apps

Once you have confirmed that you are running the latest version does the issue persist?

Regards, Jang Bahadur S.
 * BillyNomates AtallLast Thursday at 13:14 Jang,

<p style="box-sizing:border-box;">Thanks for your note below. I am using v 3.1.0 [H821].

<p style="box-sizing:border-box;">I appear to be able to send Friend Invites/Challenges from within the game, but they only turn up on the recipient’s device as a Facebook notification, not within the game.

<p style="box-sizing:border-box;">When, as recipient, I follow the challenge notification, it simply takes me to the Google App Store where I am invited to download RR3, but with the rider that “This item is not available in your country”, as the attached screenshot shows.

<p style="box-sizing:border-box;">Kind regards.

<p style="box-sizing:border-box;">~ BNM
 * Screenshot_2015-02-04-18-14-42.png <span dir="ltr" style="box-sizing:border-box;color:rgb(187,187,187);">(500 KB)
 * Jang Bahadur Singh<span class="comment-published" style="box-sizing:border-box;float:right;font-size:11px;margin-right:12px;margin-left:12px;color:rgb(187,187,187);font-weight:lighter;">Last Thursday at 17:01 <p style="box-sizing:border-box;margin-top:0px;">Hi Billy,

<p style="box-sizing:border-box;">Thank you for getting back to us.

<p style="box-sizing:border-box;">Could you please log in with only 1 social profile if you are using more than 1 social profile in the game and see if any friends from that Social Profile display in the game or not?

<p style="box-sizing:border-box;">Also, please provide us the below information so that we can investigate your issue more further: <p style="box-sizing:border-box;">Looking forward to your response.
 * Device Name:
 * Device OS Version:

<p style="box-sizing:border-box;">Regards, Jang Bahadur S.
 * BillyNomates Atall<span class="comment-published" style="box-sizing:border-box;float:right;font-size:11px;margin-right:12px;margin-left:12px;color:rgb(187,187,187);font-weight:lighter;">Last Thursday at 17:32 <p style="box-sizing:border-box;margin-top:0px;">Hello again,

<p style="box-sizing:border-box;">I am only logged in to Facebook, neither Sina Weibo nor Google+ are active within the game. Is the slide-out “Leaderboard” left of the screen where Friends and or challenges should show up pls?

<p style="box-sizing:border-box;">The machine is a Hisense Sero 7” tablet, the model number M470BSE. It’s running Android version 4.2.1, Kernel version 3.1.10 & build number P756.6.01.04.EN00

<p style="box-sizing:border-box;">Thanks,

<p style="box-sizing:border-box;">~ BNM
 * Screenshot_2015-02-05-17-20-35.png <span dir="ltr" style="box-sizing:border-box;color:rgb(187,187,187);">(200 KB)
 * Screenshot_2015-02-05-17-24-20.png <span dir="ltr" style="box-sizing:border-box;color:rgb(187,187,187);">(400 KB)
 * Jang Bahadur Singh<span class="comment-published" style="box-sizing:border-box;float:right;font-size:11px;margin-right:12px;margin-left:12px;color:rgb(187,187,187);font-weight:lighter;">Last Thursday at 18:00 <p style="box-sizing:border-box;margin-top:0px;">Hi Billy,

<p style="box-sizing:border-box;">Thank you for getting back to us and providing the requested information.

<p style="box-sizing:border-box;">The leader-board only shows yours and your friends game stats in the game. If a friend beats your time, you will get a notification which can be found on right corner of the screen in the mail box.

<p style="box-sizing:border-box;">Also, I am escalating your ticket to our specialist team for the insight investigation.

<p style="box-sizing:border-box;">I appreciate your patience while the issue being investigated by the specialist team.

<p style="box-sizing:border-box;">Regards, Jang Bahadur S.
 * BillyNomates Atall<span class="comment-published" style="box-sizing:border-box;float:right;font-size:11px;margin-right:12px;margin-left:12px;color:rgb(187,187,187);font-weight:lighter;">Last Thursday at 18:17 <p style="box-sizing:border-box;margin-top:0px;">Jang,

<p style="box-sizing:border-box;">So where should the initial invite or challenge show within the game?

<p style="box-sizing:border-box;">Thanks for your patience with me!

<p style="box-sizing:border-box;">~ BNM