Board Thread:General Discussion/@comment-26319194-20160410220128/@comment-36097563-20180919064056

RoJu wrote: You do know that this is just a Wiki and not the official support page, right?

You need to submit a Support ticket in game (click i for Help & About screen in Android) or online

https://help.firemonkeys.com.au/hc/en-us More often than not, they'll leave your ticket hanging for days if not weeks. And even if they respond, there's a good chance it's going to be a template response on an unrelated topics.