Board Thread:Game Discussion/@comment-33340837-20180423035311/@comment-31446467-20180424152851

Wisnu M. wrote: 2A01:C50E:142F:2700:6C9B:7658:8C9B:F7E4 wrote: Hi, everybody! I'm a racer from Spain, about a entire year playing this game, level 157, 126 cars in garage. I have been following you since a few months ago, and the useful resource that this wiki is helped me a lot in a couple of times, specially when I was facing new Special Events or struggled at some point of them. Although I'm not thinking about joining yet, the fact that I had an issue for the first time on yesterday's morning decided me to write you here. This is a problem that makes me stay worried, cause I'm afraid it probably will repeat. And it's about WTTT and its rewards. It happened when I opened the app on yesterday's morning, as usual on every monday, to collect those rewards, and nothing happened. No reward was received, and the same occured with OMP. Since I'm currently in group C -35.211 at Monza- and this is the first time I have the clear chance to finish within a gold group, this subject is concerning me a lot and I will appreciate any help from members of the community. Thanks in advance, and keep enjoying racing. It happens to me twice.. but after I submitted a request/ticket, FM has reimbursed the missing rewards in the following day.. to avoid this thing, I believe sirebel has put it in writing thoroughly in the other threads several times.. further, as a precaution, you should take screenshot of your WTTT results and your garage value a night before it ends.. do not add anything which can increase your garage value before closing the game afterwards.. open the game at least half an hour after the WTTT end and make sure your internet connection is fine.. Do as Wisnu says AND:

Sirebel makes a point of two critical things which have proved to be totally correct. Do the following and it'll never happen again:

1.  Use the device you last raced in WTTT to check results/ open the game on Tuesday morning. Set any time in WTTT on this device on Monday evening to make sure.

2. Make sure you're loggged in (online) before you agree to check the results.

Good luck