Board Thread:Game Discussion/@comment-31526827-20191028034305/@comment-38573979-20191101032452

I have only put in one ticket and while it did not get fully resolved for about 5 days, they did provide a non-automated response with remedy within 48 hrs (the remedy was in error hence 5 days to fully resolve). My experience is very much aligned with DiB. As long as the ticket is still "open" you should be okay, just monitor its status.