Board Thread:Game Discussion/@comment-30207867-20180204123357/@comment-212.15.182.119-20180210090012

HeadFool wrote: 212.15.168.195 wrote: So FM would have to proove somehow the purpose of your actions.

​FM doesn't have to prove anything to ban you. There isn't a court or an arbitrartor. Beyond a suspension code and an associated vague description they don't give you any information. Online FM docs say they say you have no recourse; but you can go file a ticket. You probably will get nothing useful back but a copy-paste generic response from FM. They will tell you nothing useful about what you are accused of doing.

I've been through it. I suspect I was 'caught' by a software bug/false alarm in an automated detection algorithm; no human was involved. After that you're guilty until proven innocent... except, mostly, nobody's listening.

Eventually, many months later and with dumb luck, I got unsuspended by a sympathetic monkey.

I agree, FM support is really bad, players should be familiar with that.