Board Thread:Game Discussion/@comment-30207867-20181031234804/@comment-27370080-20181101125409

Support is slow, but if you can back up your claim to progress with screenshots, they're database will confirm and usually (eventually) they will restore plus some. Once you get the email that says they escalated to engineering, about a week or two you should expect compensation in-game.

I know that surely takes the joy out of playing. I hope you get restitution. Historically people who are restored just get the missing assets fully upgraded to avoid further conflicts. It WILL take time :-(