Board Thread:Game Discussion/@comment-84.31.162.175-20180630100102/@comment-178.139.92.233-20180706212803

36.234.118.78 wrote: The company has massive amounts of data on our in game behavior which they use for designing the user experience. I have absolutely no doubt they view this as a feature, not a bug even if it was originally a mistake, they will be slow to fix, or outright deny, this mistake.

COULD NOT AGREE MORE.

There's no question they can see

a) when someone logs in or not b) whether their balance increases by the daily 5 free coins c) whether the end of month Daily reward is paid or not.

Simple. But they're increasingly denying there's any end-of-month bonus issue, and accordingly denying any compensation.

Does anyone have an angle on contacting Firemonkeys higher up than their dismissive 'support' team?