Board Thread:Game Discussion/@comment-38184237-20190410084345/@comment-27370080-20190417135742

Drestin is correct. Chronic problems are brought to the developer's attention directly. But it would help you and us if you did create a Reddit profile and contact them yourselves also. You would then be talking to the same people we do, and you could message them (privately) your player ID where they could investigate your specific problem.

Benefit being cutting through the support (lack of) chase-route.