Board Thread:Game Discussion/@comment-27409607-20161213122452/@comment-26388545-20161222171051

You certainly should open another ticket. I have read from many people that they got their cars back fully upgraded.

When this happened to a bunch of people over a year ago they would give the car back with no upgrades, but then more than enough gold and R$ to do it yourself. It seems like the fully upgraded method is the new compensation model.