Board Thread:Game Discussion/@comment-33954631-20171213152825/@comment-33954631-20171213155625

Firemonkeys My activities 100 gold from weekly time trial not received, once more...

This request has been rated as:

Bad, I'm unsatisfied With the following comment:

All too sad to be true, honestly.

Avatar Rock Itchw 3 months ago Minutes ago upon first login after wttt finished I once more got fucked by the popup bug I reported repeatadly over the past year. The story this time: I got the popup about the new weekly online multiplayer tournament starting (I normally don't get this popup, not competing there). This time I went for "display now" (for display later tends to be a bad choice for me all the time, especially when getting the popup about the wttt ending), surely I got guided to the multiplayer tab....and that's all. No wttt popup, no 100 gold, but new wttt is opened. Pls fix this bug or it really will cause me to stop playing this further great game.

Avatar Kamal 3 months ago Greetings,

Thank you for contacting Firemonkeys support.

Pleased do let me share that the WTTT is working as intended and there is no bugs with the reward.

As per the concern, please do let me share that you must follow the following rules in order to obtain the WTTT reward:

- your device is connected to the Internet. - your device time setting is synced with the server(multiple time zone not allowed). - your game is continuously linked with the social profile. - and your progress is saved manually on the cloud.

Note: Sometimes, it might be possible that after collecting the reward, you close the app without saving your day in the cloud.

Thank you for your understanding towards this.

Apologies for any inconvenience caused. Kind regards, Kamal

Avatar Rock Itchw 3 months ago Bs

Avatar Rock Itchw 3 months ago One look at the gold transactions will confirm I did not get the 100 gold I deserved.

Avatar Raounaq Williams 3 months ago Greetings,

Thank you for contacting Firemonkeys Support. We sincerely apologise for the delay in responding to you.

I have reviewed your case and I may tell you that we are unable to reimburse in this concern.

If you happen to encounter any other issue with the game in the future, please don't hesitate to create a new Support Request.

Kind Regards, Raounaq

Avatar Rock Itchw 3 months ago Unacceptable, totally. Not gonna explain any further. Just too pissed off right now.

Next time this ticket is closed without receiving the 100 gold I deserve (not mentioning the hundreds of gold more your buggy gold payout has cost me previously) I will delete this game and never touch it again. I am more than done being called a liar, cause that's basically what is happening here nearly every time I am dealing with you. Fix the damned buggy gold payout, be more generous at reimbursing and gather some skills and tools so you really can investigate cases instead of only act as if things have been looked into. I know a thing or two about databases and programming. It is not rocket science. Furthermore.... I meet all requirements as posted in the first reply.

Done

Avatar Kamal 2 months ago Greetings,

Thank you for responding.

As mentioned before, please do let me share that the WTTT is working as intended, there is no bug associated with the rewards as well.

Unfortunately, the support team is unable to reimburse you in this regard.

Thank you for your understanding towards this.

Apologies for any inconvenience caused. Kind regards, Kamal

Avatar Rock Itchw 2 months ago I am no liar and I am not stupid. Gold payout of wttt is NOT free of bugs. I suffered from it on multiple occasions, filed detailled reports of what happened... but you at firemonkeys don't seem to care at all. All I ever get are default responses. At no point there seems to be any interest in actually solving things. Very disapointing and not worthy.

Did anyone at any moment take a look at the gold transactions database ? I am pretty sure not. I can not be the only one reporting buggy gold payout. Fix it instead of calling your customers stupid or liars.

Avatar Mayank 2 months ago Greetings,

Thank you for getting back to us!

Apologies for the inconvenience caused.

I do understand that you are quite upset with what has happened. Had I been into your shoes, I would have felt the same. But unfortunately, the Support Team is not able to compensate for this issue.

Also If there is something else that we may assist you with, please feel free to contact us back.

Once again I appreciate your efforts and understanding towards this and thank you for giving us the opportunity to assist you with your issue. Best Regards,

Mayank

Avatar Rock Itchw 2 months ago How nice. Nothing solved.

Avatar Mayank 2 months ago Greetings,

I apologize for any inconvenience.

I hate to say "No" to your request but I am no longer in a possession of granting the requested amount into your account. If there were any possibilities, I would have compensated without any further delay.

Let me share with you that our customer support service is also bounded up with some limitations & we are not allowed to cross that.

Unfortunately due to limitations in place on amounts permitted to be allotted to players' accounts we will not be able to compensate you regarding this issue.

If you have any questions about our game we invite you to ask for a hand please, and we will be happy to assist you. Best Regards,

Mayank

Avatar Rock Itchw 2 months ago Sorry to say, but by the looks of it I would say you (customer support) are more in need of a hand than I am. I understand the limitations of your power, which is a big shame for FM. It must be about 5 times now I reported a bug and at no point I have got a hint of a feeling FM or anyone at customer support took any interest in solving this bug. That says it all for me, all trouble over (not) getting compensated aside.

Avatar Mayank 2 months ago Greetings,

I apologize for any inconvenience.

I know this is indeed upsetting when you invest your valuable time to play the game and reach to a certain level after so many efforts.

Upsetting you is never our intention, however, I am doing so. I wish I had the functionally to correct this for you to retrieve your in-game progress.

I hope you will understand our constraints. Thank you again for your understanding in this matter.

Should you have any further questions regarding this or any other issues, please do not hesitate to let us know. Best Regards,

Mayank

Avatar Rock Itchw 1 month ago ?

Avatar Mayank 1 month ago Greetings,

Thanks for getting back to us.

I have reviewed your case and I am sorry to say we are unable to provide any reimbursements for this issue.

Sorry for the inconvenience caused.

Should you need help with anything else, please feel free to contact us again. Best Regards,

Mayank

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