Board Thread:Game Discussion/@comment-117.214.141.32-20150903083607/@comment-27370080-20171002003452

FM takes a long time to respond, sometimes a week. Usually the first reply is BS and completely un-related to what you reported. The first email is where you reply with some smarmy remark (but with tact) and include the screenshots...again. Most tickets get resolved in two or three weeks. They're really busy I would think with all the tickets they're receiving lately.

Hope this helps at least know what to expect.