Board Thread:Game Discussion/@comment-31526827-20191028034305/@comment-31526827-20191031214524

TrespassersW RR3 wrote: DB,

how fast do you expect an answer? Please keep in mind that FM support responds urgently within a week, and usually in two.

TW I only have my own experience to base expectations on. I've written to support 8 times in almost 3 years. In all 8 cases, except twice (they ignored my list of bugs on the AppleTV version, simply closed the tickets without even a reply), I've received the initial reply within 24 hours.

I received a reply in about 12 hours with this ticket, and the reply was just like the others: "Please give us the same info, again" - and in all the other cases, 24 hours later I woudl be playing and suddenly ding ding I'd get a bunch of GC added to my account.

In this case, not even a reply let alone the refund for the missing car and upgrades. :( They don't celebrate Halloween in Australia so it shouldn't be a holiday thing :)