Board Thread:Game Discussion/@comment-26829117-20160522124555/@comment-26249703-20160731083147

Another day, another useless reply. I'm now being told:

"Greetings,

''Thank you for contacting support and apologies for the delay in response. We regret that we have been receiving an increase in support requests recently that has resulted in delays.''

I have reviewed your case and I am sorry to say we are unable to provide any reimbursements for this issue.

Sorry for the inconvenience caused.

Should you need help with anything else, please feel free to contact us again.

''Regards, Raounaq W."''

So I guess this means they realise it's an issue but can't do anything about it?

Also, since they like copy&pasting respsonses, I thought I'd copy+paste questions. It's not purely to be petty, though, I'm hoping one of them might be answered by someone in Melbourne, rather than New Delhi. Also I'm keeping the original one open in case that one escalates to one of their more competent members of staff.