Board Thread:Game Discussion/@comment-31616906-20171026094313

Hi,

I raised a ticket as I didn't have usage sharing enabled. Two times I got a blanket response, even though I explicitly said I didn't have usage sharing enabled:

"Rewards have now been applied to all eligible accounts."

My last message to them was this:

"It's seems to me that I'm talking to bots - if you keep copy pasting a blanket response to me, then I'll keep copy pasting my message until a human actually reads it and I get a meaningful answer.

Please read my original ticket again. By your terms, I'm not eligible because I didn't have usage sharing enabled, therefore I didn't receive the compensation. By my terms however, I consider myself as eligible because the community reached its goal and so did I my personal goals - for which I provided a screenshot as an evidence. While I understand due to technical limitations your can't AUTOMATICALLY reimburse those who didn't have usage sharing enabled, I sincerely request the MANUAL reimbursement based on my screenshot and player ID provided. I hope its needless for me to explain why it is unfair to add an extra eligibility condition (ie usage sharing enabled) for paying out the promised reward AFTER the challenge has ended - would I have known it BEFORE the event I either would have turned it on, or didn't spend time doing the laps and wouldn't be writing this ticket now. The only reason I didn't receive the reward is due to a bug in the game and not because I wasn't eligible. Therefore I request to be compensated accordingly."

After this, I got a meaningful response:

"We have organized a reimbursement in your game for you for the missing Community reward."

And indeed I got my 30 GC reward. If you are in the same boat as me, don't give up, raise a ticket and chase them until you get your reward.

Apolitosz 