Board Thread:Game Discussion/@comment-44699030-20191221140606/@comment-27370080-20191222005726

Rgbrews wrote: My father in law has played the game for years and with the new update his progress, stats, coins, etc are all gone and he’s pretty livid. If anyone knows who to contact or a quick fix I’d greatly appreciate. Thanks! Hope you took lots of screenshots of your profile and garage from time to time. That really helps support support you.

Also like the dude above said, if you go to the support website through the internet, that's broken. You HAVE to go to support through the game. So write down your player ID and OS version/gadget type in advance so it's ready to put it. This is the beginning of the frustrating support experience. But it'll be over before you know it.