Board Thread:Game Discussion/@comment-26535270-20180521175331/@comment-31558898-20180525110626

MoisesGabby wrote: Yeah that's fair enough, the reason they gave is not correct. Maybe just usual monkey business, they have a list of reasons and pull one at random. Maybe the person who sent it doesn't understand the difference.

I think you are unlucky, obviously there are many people borrowing upgrades, sounds like you got caught while they investigated the banner issue, so i guess they couldn't ignore it. TBH, like most support staff, they most likely just want you to go away, so they can close another ticket. Hence they chose any reason they could find.