Board Thread:Game Discussion/@comment-27808032-20160627033826/@comment-26249703-20160627125734

Their response in the past was that it was a problem with Date/Time settings and there was nothing they could do to help. I don't think they (support team) actually know very much about the game itself, which is why they don't really know what went wrong when something does, nor know how to fix it.

As far as backup, no, I used to save locally (guest account) every so often but since that option is not available anymore, I just don't bother with it. I fully-upgraded the Limited edition Maserati by accident a while back and just lived with it, I see it as a (incredibly delusional) long-term goal to fully-upgrade all cars and if something ever went wrong in the sense of missing data or indiscriminate ban, I'll come to terms with it and move on to a non-FTP game either on PC or console :)