Board Thread:Questions and Answers/@comment-25660508-20141224075246/@comment-87.165.215.170-20151208201423

Luciano.cassiano wrote: I can not find this cache folder to delete ads or apps infos. (iOS 9 here) As mentioned it is all on Android. I have no info about iOS, two ads a day is not enough to keep me searching.

For Android it is the folder: sdcard/Andriod/data/com.ea.game.r3_row/cache/supersonicads/BrandConnect/

The content of this folder will contain subfolders named by the ad ID from the adserver.

You can check the content video and remaining assets inside these sub folders if some files are corrupt or missing by e.g. watching the video file in a video player.

In case the video file is corrupt or other assets missing you can delete the complete ad folder  (e.g 79311)  .

Now the adserver will create a new folder with the same name and try to load the files again.

In most cases this solves issues with brocken ads on my side. It will not solve connectivity or bandwidth issues server side!