Board Thread:Game Discussion/@comment-142.197.163.60-20171204130344

Several days ago, I had noticed that while racing innovent gradually my gyroscope would drift creating a very frustrating environment for racing. Initially I was concerned that my device, being old, was losing its calibration. So my initial action was to recalibrate per in game settings; however, this did not improve the situation.

My next action was to delete and reload the game. However, when I went to reload my “auto-saved” Cloud data, it indicated it was nine days old! So, within the nine day lost time. I had lost the Porsche 911 Carrera S event car And all the funds to upgrade it to qualify for the last Cup Race, about 130 gold and well over 1 million R$.

This prompted me to issue a support ticket to fire monkey. I was glad to learn that the gyroscope drift issue was a known issue and shared with them all the details of my account and losses in hopes they would consider reinstatement.

I have been a very long time player and good or bad a significant spender of money with this game. This simple opportunity for them to make things right and help out a long time player was completely rebuffed. As a result of learning how they truly feel about their money spending base, I will no longer spend a single dime in support of their efforts. The simple gesture they could have provided to reinforce my continued support of gaming with them was shattered!

For those of you investing, you may wish to reconsider your position as this is a completely one-sided relationship. The auto save does not appear to be consistent so I caution you to manually save your data regularly to avoid experiencing similar situations and disappointments.

Fire monkey/EA have significant opportunities for customer service training and understanding that it is the customers that keep them in business and provide them with jobs. Biting the hand that feeds you is a sure strategy for ruining a business.

Completely Disgusted! 