Board Thread:Game Discussion/@comment-28169398-20171022034049/@comment-31439505-20171024205012

Sirebel wrote: "Eligible participants will be determined based on information gathered from our server logs. Please note that we only collect information from players with usage sharing enabled. (for more information on usage sharing, please check out this article)"

"my usage sharing is currently off"

I don't know, why do you think I would raise a ticket? I clearly qualified for the reward...

Ahhh.... useage sharing off. Tactical error on your part. They are clear that in order for them to make sure you get what is coming to you, you must have it on. It has also been discussed on this Wiki many times regarding missing rewards and getting fix's. Good luck.