Board Thread:Game Discussion/@comment-172.250.84.222-20160307011139/@comment-26249703-20160523185950

Reply received today, which could be directed at either last week or the missed rewards a while back:

"Apologies for the long delay in getting back to you!

After an extensive investigation in conjunction with the Game Team, we have identified the cause of this issue involves a mismatch of Date/Time settings between the device and our servers.

Unfortunately we are not able to provide support for issues that arises from this.

Thank you for your understanding."