Board Thread:Game Discussion/@comment-37632463-20190808195133/@comment-39622903-20190829134104

Wow. Just got my rebate. Only taken 3 weeks and 8 tickets. Each was answered by one agent, but with only standardised information but no explanation. Asked him to refer MY issues to a line manager capable of taking the necessary personalised action. It worked...eventually. So persevere and the Monkeys will sort you out.