Board Thread:Game Discussion/@comment-31616906-20171026094313/@comment-28169398-20171026133128

Apolitosz wrote: Hi,

I raised a ticket as I didn't have usage sharing enabled. Two times I got a blanket response, even though I explicitly said I didn't have usage sharing enabled:

"Rewards have now been applied to all eligible accounts."

My last message to them was this:

"It's seems to me that I'm talking to bots - if you keep copy pasting a blanket response to me, then I'll keep copy pasting my message until a human actually reads it and I get a meaningful answer.

Please read my original ticket again. By your terms, I'm not eligible because I didn't have usage sharing enabled, therefore I didn't receive the compensation. By my terms however, I consider myself as eligible because the community reached its goal and so did I my personal goals - for which I provided a screenshot as an evidence. While I understand due to technical limitations your can't AUTOMATICALLY reimburse those who didn't have usage sharing enabled, I sincerely request the MANUAL reimbursement based on my screenshot and player ID provided. I hope its needless for me to explain why it is unfair to add an extra eligibility condition (ie usage sharing enabled) for paying out the promised reward AFTER the challenge has ended - would I have known it BEFORE the event I either would have turned it on, or didn't spend time doing the laps and wouldn't be writing this ticket now. The only reason I didn't receive the reward is due to a bug in the game and not because I wasn't eligible. Therefore I request to be compensated accordingly."

After this, I got a meaningful response:

"We have organized a reimbursement in your game for you for the missing Community reward."

And indeed I got my 30 GC reward. If you are in the same boat as me, don't give up, raise a ticket and chase them until you get your reward.

Apolitosz

And Firemokeys response to your ticket...What-is-Usage-Sharing-why-enable-it-

Usage Sharing also known as Telemetry in its simplest form is just information. EA collects certain information for purposes of improving our products and services. =How Telemetry is used by the support team= The support team use your data to investigate issues you have with your game. It helps us pinpoint exactly what went wrong, and how we can fix it.

Your data is great evidence when creating a support ticket.

 =Enable or disable Usage Sharing= It is recommended to keep Usage Sharing enabled. By turning off usage sharing you are preventing EA from collecting data from you, by doing so there are some services that this hinders.

Support may not be able to assist in most cases where Usage Sharing is disabled. For example, in the rare event that some progress is lost, support will be unable to check EA records to verify the loss, and in this case may not be able to assist.

Hint: If you disable Usage Sharing it is wise to keep your own records & screenshots should anything happen.

=What we do with your data, and who has access= We use your data to improve our products and services, proving services to you, facilitating the provision of software updates, dynamically served content and product support as well as communicating with you.

This data will not be shared with any third party in a way that can identify you.