Board Thread:Game Discussion/@comment-38390521-20190202122319/@comment-35745775-20190203170147

Amrosa wrote: RattleSnack wrote: Amrosa wrote: QuickNick wrote: Which is why so many of us have suggested one release a year, this mini update would have been ideal, where they don't add lots of new cars, instead they resolve (some of) the (long) outstanding issues ... yes, I know it wouldn't generate so much revenue, but the players would appreciate it AND there would still be revenue from those who are trying to catch up and newer players AND I'm sure that a lot of players who are quitting because they're fed up with trying to keep up with the game might think twice about quitting! New cars pay the salaries and keep the lights on.

and not fixing bugs eventually pisses off long time dedicated players who go find another game to spend money on instead!

Well, they have to decide for themselves. I really doubt that the majority of players notice when there is a problem or when they are fixed. Majority of players aren't as invested as those on the forums. You can't draw conclusions from the discussions you see here to the entirety of the player base and what they will or will not do.

And bugs don't get fixed if you aren't able to pay the software engineers to fix them. And you can't hire beyond your revenue stream. So you prioritize the fixes with the new work and the lower priority problems get pushed out into the future. It is the classic project management triangle. You always have to balance time, resources and scope.

I appreciate what you are saying Amrosa, but I’m a project manager myself (and have more years of work experience than I care to admit). The exclusive focus on business cases and positive cash flows leads to companies ignoring quality and image issues, because the negative effects of customers walking away are hard to quantify monetarily and noone wants to admit they have problems. All companies I’ve known make the same mistake!