Board Thread:Game Discussion/@comment-33954631-20171213152825

Firemonkeys My activities Re: 100 gold from weekly time trial not received, once more...

Avatar Rock Itchw 2 days ago This is a follow-up to your previous request #517859 "100 gold from weekly time trial not received, once more..."

Today I once more did not receive my 100 gold from wttt. This happens to me every month or two, so don't start giving me crap again like "There are no problems with gold payout, wttt is functioning as intended". Again, I got the popup about weekly multiplayer, not competing there, so chose display later, that was all. New wttt has started, no gold has been received for last weeks wttt.

THERE IS A BUG IN GOLD PAYOUT AND IT HAS BEEN THERE FOR OVER A YEAR BY NOW. COMMUNICATION WITH FM HELPDESK ABOUT THIS HAS BEEN TOTALLY MADDENING AND KEEPS ON STEERING ME TOWARDS QUITTING THIS GAME. STOP CALLING PEOPLE LIARS INDIRECTLY, FIX THE BUG AND REIMBURSE LIKE NEVER BEFORE. I REALLY AM MISSING ABOUT 1000 GOLD FROM THIS BUG, BELIEVE IT OR NOT.

I WILL PUT ALL COMMUNICATION ON THIS MATTER ONLINE. IT BETTER BE GOOD THIS TIME?

IMG_0926.PNG 200 KB Download Avatar Mani 1 day ago Greetings,

Thank you for contacting Firemonkeys Support.

Please note you need to ensure that you are online, logged in and are ensuring that you aren't closing the game quickly and not letting it save. This will ensure you from availing Weekly Time Trial rewards.

Should you have any further questions regarding any other issues, please do not hesitate to let us know by creating a new Support Request. Kind regards, Mani

Avatar Rock Itchw 9 hours ago Omg, here we go again... I AM NOT STUPID DUDE. NOTHING SOLVED.

Avatar Mani 7 hours ago Hi Rock,

Thanks for the reply.

I'm unable to reimburse you for this issue. I've done everything I can to help you resolve your problem, and I understand this must be frustrating - so please don't hesitate to contact support if you encounter any other issues. For this issue specifically however I am unable to help you any further. Kind regards, Mani

Avatar Rock Itchw 9 minutes ago Thanks for your understanding (ahum) which is of no help whatsoever. Whether you did all you can or not is of no importance. Forget reimbursement for this moment; I'll get back on that later. I want to talk about the bug that saves FM from paying out gold they should pay out. Somehow firemonkeys seems not interested at all in solving this bug that has been there for at least over a year now. Never have I got any serious question towards finding the bug. Instead I am indirectly either called stupid or a liar. I was done with that a long time ago. Now I could not care less was I to be banned for life over this. Firemonkeys has by far not done all they can and I will keep objecting to that. 