Board Thread:Game Discussion/@comment-27462457-20151224082437/@comment-26388545-20160102012033

85.237.234.28 wrote: Hm, I do not understand. I needed to transfer my save to my new device and first step was installing the game on it. The second step was login with my players name and I did it. Then after succesful login the game offered me Christmas sale one time offer 1019 gc for 19.99 eur. I bought it. Then I had to do last step of my transfer - download my save from the cloud to my new device. Immediately after succesful download I noticed my 1019 gc is missing and game offered me another 1019 for 19.99. So I bought it again even it said it is one time offer. But I still cant see the gold coins from the first buying. I have also two email confirmations for two buys. Where are they? Any help? I would suggest you contact firemonkeys, rr3 support. Those two email confirmations should help you prove that you paid for it twice. Explain the situation just as you did here.