Board Thread:Game Discussion/@comment-89.25.62.107-20150625220825/@comment-26388545-20150626164829

Start a ticket with Firemonkeys. I believe I saw a choice of "progress lost in the game" (or something like that) when I was recently placing a ticket. They can probably access your history at a much deeper level and restore it. The downside is that it's at least a 2 week wait for them to get back to you.

1. Press the gear icon on the bottom left corner

2. Press the info button (i with a circle around it)

3. Press SUPPORT

4. Press "Bugs / Crash"

5. In the top right hand corner click on "Submit a request"

6. Sign in

7. Choose which game and then just follow their prompts

Once submitted, you can go back, login, click on your name and choose "My activites". Then you can see the status of your ticket.