Board Thread:Game Discussion/@comment-27095714-20170316180535/@comment-178.139.92.233-20180706211731

46.233.23.75 wrote: Don't know if it's a glitch or not (I'm sure it is), but for 3 months in a row the game fails to give me the final 30 gold reward for the month which for me is 60 gold since I'm an Elite" player. For the last 24 hours I've played a lot and it was impossible to skip the day. Can you give me an advice what to do, write to the monkeys or do nothing?? Is it possible to fix and reclaim the reward or not? Hey there - I've had the same issue for a long time. In fact, they credited me, over the course of a year, eight month's worth of unpaid bonuses, so 480 gold. They've ignored about four requests altogether (and, frustratingly labelled them as 'solved') Recently though one 'Tech support' guy appears to really have it in for me and has denied all claims with a template 'no bug with the game' response.  He's said the 480 gold was no fault with the end-of-month bonus, but a 'gesture fo goodwill!'! Which is farcical. i have two other friends who play, and like me, don't have the tech knowledge or time to cheat, ONLY have this issue at end of month, and have been similarly denied. Is there a separate dedicated thread about this somewhere?

it's a massive glitch on an otherwise amazing game.

Cheers