Board Thread:Game Discussion/@comment-31235287-20171007111548/@comment-26388545-20171007164231

Wow... Never heard of that before. That's nasty!! Still, submitting a ticket could help. Just don't unleash a bunch of fury and rage on them. I have been mistreated by them a few times. But I also got 2 fully upgraded cars after they went missing. Adding together other issues, I got about 3,000 gold in compensation (and a few million R$) from other errors they made... along with the errors being fixed.

I had to be patient through their stupid, redundant questions. Sometimes I had to file multiple tickets because they didn't fix it right the first time. I found I got better results with the patient approach. Hopefully you come out of this ahead of where you were. Good luck.