Board Thread:Game Discussion/@comment-38518555-20190605053439/@comment-36677645-20190611212822

Reymar C. wrote: quite often, the game thinks the device has no internet connection after watching an ad...

so I have to press the power button then unlock the phone to get it to let me do things that require a connection... Try to call Cloud Save screen (not necessary to save or restore), then push 'back', usually it re-establishes the connection too.