Board Thread:Game Discussion/@comment-26388545-20160129215821

I used to be very supportive of FM customer service, but I am now losing my patience. Has anyone else noticed a change in how they are handling problems??

In the past it took along time to get something fixed, but they fixed it and then compensated me generously. I had some fame bonus days not work and they gave me much more than I was missing. I had a car trouble where my Ferrari GTO went missing and I had 2 Ferrari Enzo's. The Enzo's couldn't be upgraded because of the glitch. It took them 6 months, but they fixed it and gave me a VERY big sum of gold for my trouble.

My last 2 issues are almost making me feel like I am being accused. I am VERY nice when it comes to customer service. I treat people with the respect and patience that I want coming back to me. However, I don't tolerate being mistreated very long. I will take it for a bit, then go over their head and let the manager know how I was treated. I haven't done that with FM, but I'm getting there.

There often seems to be some language barrier, but come on. Don't they speak english in Austalia??? I am guessing that FM customer support is outsourced.

How are you being treated??? 