Board Thread:Game Discussion/@comment-33954631-20171213152825/@comment-33954631-20171213154035

Firemonkeys My activities 100 gold time trial tournament group b not received.

Avatar Rock Itchw 10 months ago Today februari 13th 2017 I did not receive my well deserved 100 gold from finishing in group B of the weekly time trial tournament.

Avatar Rock Itchw 10 months ago Fyi, still nothing.

Avatar Anuj 10 months ago Greetings,

Thank you for contacting Firemonkeys Support. So that we may further investigate your request we will need to ask you a few questions.

What section of the game did this issue occur? Did you experience a crash at any time? Do you have any screenshots that may verify this issue? Can you describe your issue in detail? Did you receive an error message or code? What version of the game do you currently have? Have you attempted to update? Has your device been modified? (rooted/jailbroken) What is your Country/Region?

Thank you for your patience while we investigate your request.

Looking forward to your reply.

Regards, Anuj

Avatar Rock Itchw 10 months ago Hello,

1 Not Applicable 2 No 3 No 4 On februari 13th 2017 (or any date later) I did not receive 100 gold from finishing in group B in the weekly time trial tournament 5 No 6 Most recent ( Just finished the porsche rsr 2016 championship lts) 7 No 8 The Netherlands

Regards,

Rock

Avatar Anuj 10 months ago Greetings,

Thank you for contacting Firemonkeys Support. We sincerely apologise for the delay in responding to you.

I have reviewed your case and I may tell you that we've fixed earlier what was causing the issue of people not getting them the rewards. We are unable to reimburse further in this concern. It is confirmed from our Studio Team either player have multiple accounts or multiple devices, that caused reward to get missing. We are unable to compensate in this context.

If you happen to encounter any other issue with the game in the future, please don't hesitate to create a new Support Request.

Regards, Anuj

Avatar Rock Itchw 10 months ago Dude.... I call BS on this. I've worked in support myself for years and recognize BS when it comes along. You are not getting away with this ticket this easy my friend. Save further tricks for people who fall for them pls and start doing what you are supposed to: support.

I am not using multiple devices and I am not using multiple accounts. So, I expect to receive 100 gold soon, or at least this ticket to be reopened and re-investigated asap. Some extra info: 1 hour before the wttt finished I restored my profile from the cloud, around 0.00h local time. After not receiving my reward I have read about people loosing gold over using the poorly designed cloudsave option. So, I think that's the moment where I lost the gold, though I had not even received it yet.

Take into consideration that I have played this game for years now and never used any trickery to get free gold I did not deserve. Why would I start now. You won't find any other ticket from me, asking for gold for some reason.

Avatar Rock Itchw 10 months ago Btw, cloud restore took place after full re-install. Since there is no "Dump all non-core files"-button I regularly need to do a full re-install in order to create some space on my ipad.

Avatar Anuj 10 months ago Greetings,

Thank you for contacting Firemonkeys Support.

The Weekly Time Trials are working as intended, so we won't compensate you in this concern.

Should you have any further questions regarding any other issues, please do not hesitate to let us know by creating a new Support Request.

Regards, Anuj

Avatar Rock Itchw 10 months ago DEAL WITH THE ISSUE PLS!!!

As it appears something is not working as it should, for I did not get the 100 gold I deserved. As it appears it is not the wttt but the cloud restore where things go wrong. I can't possibly be the first one running into and reporting this problem. Ever considered looking into the workings of the cloud save/restore option, related to gold being reported not received/missing ? That I could call support. The answers I am getting so far are clearly not dealing with anything I am saying. Ticket still open and it will be until I feel I have been supported as I should.

Avatar Rock Itchw 10 months ago Something is up. Today 27-2-2017 I again, for the second week in a row, did not receive 100 gold for finishing in group B. No full re-install and/or cloud restore that could have caused it this time. With this happening now, I can not be sure last weeks trouble was even related to my full reinstall + cloud restore.

Avatar Rock Itchw 10 months ago I read first time was on feb. 13th, so not 2 weeks in a row. Appearantly time flies.

Avatar Rock Itchw 10 months ago ...

Avatar Rock Itchw 9 months ago So, still 2x 100 gold missing. Any usefull response ?

Avatar Anuj 9 months ago Hi Rock

Thank you for contacting support and apologies for the delay in response. We regret that we have been receiving an increase in support requests recently that has resulted in delays.

I have reviewed your case and I am sorry to say we are unable to provide any reimbursements for this issue.

Sorry for the inconvenience caused.

Should you need help with anything else, please feel free to contact us again. Regards, Anuj

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