Board Thread:Game Discussion/@comment-26388545-20150621045415/@comment-26388545-20150728160205

WOW!! I got a reply within 24 hours, that's fast. These specialists are a different calibre. They said that they are still looking into the missing upgrades issue and that they will let me know. If your request says "solved" like mine did, you may want to re-open it. Mine now says open again. To re-open it, just reply to their last email to you.

This has REALLY changed my opinion of FM. I have heard so much trash talk. With any company, there are some customer service reps that are better than others. But I used to work in retail and in the customer service business. More often than not...

Customers are FAR TOO RUDE!!

You get more flies with honey than with vinegar. It's a way of saying, be nice. Be thankful. You will most likely get a better reply if you act civil. Understand that customer service reps hear complaining ALL DAY  LONG. Make their day better and who knows, they may make yours better.

I couldn't play this awesome game if it wasn't for them. Their gift to me yesterday was VERY nice and they didn't have to give it. Awesome game and Awesome customer service!!