Board Thread:Game Discussion/@comment-37017424-20190808075742/@comment-40161340-20190829163355

After 7 tickets, I have FINALLY received my refund!!!

I noticed that one of my tickets had a "rate your experience" button so I rated it "Bad - I'm Unsatisfied" and gave a brief explanation of my case.

This was my response: Greetings,

Thank you for contacting Firemonkeys. My name is Raounaq and I will be the agent assisting you today. I do apologize for the length of time you have been waiting for a response.

I understand intrusion like these can be really harrowing. I'll definitely do my best to get this sorted out for you.

I have reviewed your case & I've gone ahead and made some changes to your game, you should see these immediately. You may need to force close the game if you currently have it open to see these changes. If not, restart your device and try again.

Also If there is something else that we may assist you with, please feel free to contact us back.

Once again I appreciate your efforts and understanding towards this and thank you for giving us the opportunity to assist you with your issue.

Kind Regards, Raounaq

Sure enough, when I opened the app this morning, a message came on my screen saying "Thank you for contacting customer support, we hope you continue to enjoy our game". Then I watched my GC balance rise by over 1000 GC!