Board Thread:Game Discussion/@comment-27462457-20151224082437/@comment-26489363-20160102120930

85.237.234.28 wrote: Hm, I do not understand. I needed to transfer my save to my new device and first step was installing the game on it. The second step was login with my players name and I did it. Then after succesful login the game offered me Christmas sale one time offer 1019 gc for 19.99 eur. I bought it. Then I had to do last step of my transfer - download my save from the cloud to my new device. Immediately after succesful download I noticed my 1019 gc is missing and game offered me another 1019 for 19.99. So I bought it again even it said it is one time offer. But I still cant see the gold coins from the first buying. I have also two email confirmations for two buys. Where are they? Any help? I'm sorry to say that you made a big mistake. You bought the first sales offer prior to restoring from the cloud. You should have restored your saved game first and then purchase the sales offer if it was still available to you.

Mi guess is that you lost your first purchase, but if you contact the Monkeys and explain the whole situation they might refund it back.

All the best.