Board Thread:Game Discussion/@comment-33340837-20180402021341/@comment-33340837-20180402114122

Sirebel wrote: User:Wisnu M. Sorry to hear you missed out on the reward, it's only happened to me a couple of times and so I'm ultra cautious about collecting these days. If you don't have any proof of your position yesterday in terms of being in the top 5% and your gold balance before and after, I'd write it off and move on.

If you back up your device (not cloud save) before collecting your reward then you can always restore that backup and try to collect the reward again (assuming you worked out why it didn't collect before).

In order to collect you need two things:
 * A good network connection
 * Logged in to your account

The reason I always advice people to press "later" is so they can check these things before collecting. As soon as you try to collect, it sets something in the game on your device that means you can't collect again. If you restore from a backup then this is unset and you can try to collect again.

Thanks for your advise.. I'll definitely check, recheck and triple check my internet connection and whether I have logged in or not.. I will also keep taking screenshot of my WTTT position and my garage value every sunday night..