Board Thread:Game Discussion/@comment-33954631-20171213152825/@comment-33954631-20180110105918

Here you go...

79.159.210.42 wrote:

Just my two cents, but definitely he is not alone. I've been working in IT for almost 30 years as well, so I know how these things work. I had the same problem, exactly as described by MovingChicane, and I too opened several tickets, only to eventually get VERY frustrated. After a while I gave up and never got any reimburstment. I play this for fun and dealing with FM support was just quickly driving me into the "dark side" :-)

It's been a while since the last time I missed my WTTT gold (around a year - touching wood), even using two devices, and... sorry to complicate things even more ;-): I always click on Show Me Now in order to get the prize. The times I did not get the gold I had clicked on Later and then was taken to the WTTT screen without getting the gold.