Board Thread:Game Discussion/@comment-39028818-20191128173323/@comment-27370080-20191129015050

The 1st screenshot doesn't prove you were or weren't credited, it simply shows correctly that you exceeded 4M and cannot EARN anymore until your balance falls below the 4M limit. Support needs consecutive time stamped (EXIF) showing your balance before the purchase, the purchase, and then not getting credit.

Additionally, you must have had Enable Usage Sharing on when you made the transaction.