Board Thread:Game Discussion/@comment-39028818-20191128173323/@comment-33869727-20191129234730

HULK7WG wrote: Bkuave wrote: HULK7WG wrote: ASenna88 wrote:  - they will not allow a reply in the ticket, yet ask for a reply. -tickets opened for the reply issue have been closed without comment. It has already been stated that email is the only effective way to converse with support. You seem to think EA/FM are ignoring you via the support website that NO ONE can "comment" on any ticket Right, you must go to your email, find the message from FM, open it and then respond from there. Most everyone who's started a ticket for the first has had to learn that process, being there's no instruction to do so at the in-game help section. Naturally I found out here on the Wiki how to. Concerning the issues at hand, FM seems to be learning along the way, so to speak, same as us. Was at support only days ago. Although the website said my ticket was "solved", I continued via email with support well after the website said until it was really "solved" according to my email Hulk, someone needs to open a ticket about tickets for crying out loud. And LOL. The communication/information system from FM is a fiasco. It's all too common: when you wanna buy somethin' it's always a cinch, if there's a problem....there's a problem getting the problem fixed. LOL