Board Thread:Game Discussion/@comment-31462314-20180612135222

Hello guys,

Today I want to show you how Firemonkeys treat players who have been playing this game for 3 years, and encounter such a bug for the first time. As they say, if you have a technical issue, don't complain here; write a ticket to Firemonkeys, so I did. Since that exchange yielded me a handful of canned copy-paste responses from an IT engineer in Bangalore, I shall post them below for your enjoyment:

My initial ticket:

[quote]I am a level 284 player. Today is Saturday, 9th of June 2018. According to the daily rewards, I was supposed to get 25% bonus fame for the first race today, which I did. After getting my 5 daily gold ads, I enabled the Agent, and began by racing my usual LeMans 10 lapper at tier 22.1 on Endurance Kings in the Legend category using my Toyota. I won the race, got the bonus fame, approximately 30 minutes of play. This was around afternoon CET. Then in the evening, I played Real Racing 3 again. This time, doing some career progress: Motorsports, Endurance GT Racing, 2017 season. I completed Tiers 10.3, 11.1, and 11.3, totaling approximately another 1 hour of play. Having put all my cars into servicing, I wanted to finish the day by improving on my Weekly Time Trial Tournament score. The lap began, and right as my car crossed the finish line, Real Racing 3 crashed. I rebooted the game. Only to discover that I hadn't obtained my daily gold ads (?!?), and none of my cars were in servicing. I checked the career progress and saw that NOTHING I had done previously was done! I raced a WTTT lap and got the 25% fame bonus awarded for that measly lap. Which means even my LeMans farming of the day (to which the fame bonus had previously already been applied) had not been saved either. This is RIDICULOUS. I have been playing, daily, RR3 since mid 2015 and while I have had WTTT crashes, and game crashes, my progress has never been reset upon relaunch. I just lost several hours worth of progress and will have to do all of this again, costing me an extra few hours of time. I expect a reimbursement in the form of gold, and given my driver level (where I get 45 gold for each level up) and the LeMans farming race that I did today, this would have to be in the range of 15-25 gold. I also expect you to fix this recurring WTTT finish line crash bug that I have been noticing for a few months every so often, thanks.[/quote]

response: [quote]Greetings,

Thanks for contacting Firemonkeys support.

I have gone through your mail and it seems that you have not received daily reward in game as previous reward was not saved. I assure to provide all related information.

I would like to inform you that you have to collect you daily reward in game everyday. Whenever you miss to collect, you reward cycle changes and it will not give you bonus reward in last as the cycle will not complete. Last day bonus is only given when you will collect your reward daily.

As you are saying, you have collected your rewards daily but it is not showing the correct data. This issue may be due to proper syncing of date and time of device with game and if you download your previous game save from cloud without backup of your updated progress. This is the main reason where players do not get their bonus reward as unable to collect all rewards. Also, we are unable to do any changes in rewards cycle or compensate in this context.

Appreciate your understanding towards this. Please get back to us if there is anything else we can help you in this case or create a new support ticket if you have any other issue.

Regards,

Ravi[/quote]

My reply: [quote]

You have chosen to use 2 topics in your automated response, one being that I downloaded a previous backup game save (which I did not, where in my original post did I mention this?) and two, that I did not collect my daily reward (where in my original post did I mention this?).

Please stop inventing things I have not mentioned in my post and address the issues that I have brought up instead. As stated before, my main issue was:

My game crashed when my car crossed the start/finish line during a qualifying lap for the Weekly Time Trial Tournament. Naturally, I was online the whole time; who in the right mind would try playing WTTT offline?

So, if you do not have an automated response prepared for people who report WTTT crashes (and losing non-back-uped save data with it), kindly forward this new issue to your bosses at Firemonkeys so they will be made aware of it, thank you Ravi.[/quote]

response II:

[quote]Hi,

Thank you for getting back to us.

I understand your words that your game is crashing playing WTTT.

In order to resolve your crashing issue, I'll suggest you to uninstall and then reinstall your game.

Before re-installation of game, you will first need to make sure that you are signed into our game, by logging into any of the Social Profiles. After re-installation, you have to login in with same social profile which you had previously connected to Real Racing.

After reinstalling, please update your game to the latest version as it will resolve any previous bug.

Hope this will resolve your issue. Please get back to us if there is anything else we can help you in this case or create a new support ticket if you have any other issue.

Regards,

Ravi[/quote] 