Board Thread:Game Discussion/@comment-36.76.49.156-20151229080630/@comment-26388545-20151230060937

Contact game for support. Can try through game, press gear icon then support. This never works for me. I go to their Facebook page and click support. You have to enter a lot of info,  but its worth it. I would not reinstall if you can't do a cloud save. You could lose your progress.