Board Thread:Game Discussion/@comment-33954631-20171213152825/@comment-79.159.210.42-20180109095903

Sirebel wrote: I've worked in the IT industry for over 30 years and when I see one user experiencing a problem that no other user is experiencing then I suspect that the problem is due to something that user is doing differently to everyone else (I'm not saying it isn't a bug, just that your activities are different to most other people). In order to pin point the problem you need to change your behaviour. Have you tried not doing the OMP one week? I never do this and have never had a problem.

Despite what User:RR3G'hamO. said in your latest report that you still chose "now" rather than "later". I strongly advise you not to do this and to check you have a good network connection and are logged in (if you are a member of a team check the team screen is showing before going to WTTT).

If you don't play OMP for a week, don't press now, check you have a good network connection and are logged in and still get this problem then I would recommend reinstalling the application because something is very wrong. There is certain information about WTTT that is stored on the device. If this information isn't being created properly then you won't get the WTTT reward.

Just my two cents, but definitely he is not alone. I've been working in IT for almost 30 years as well, so I know how these things work. I had the same problem, exactly as described by MovingChicane, and I too opened several tickets, only to eventually get VERY frustrated. After a while I gave up and never got any reimburstment. I play this for fun and dealing with FM support was just quickly driving me into the "dark side" :-)

It's been a while since the last time I missed my WTTT gold (around a year - touching wood), even using two devices, and... sorry to complicate things even more ;-): I always click on Show Me Now in order to get the prize. The times I did not get the gold I had clicked on Later and then was taken to the WTTT screen without getting the gold.

I alwasy do what you suggest in terms of verifying and double-checking, then re-verifying again that I have a solid internet connection. I do feel like the times I missed the gold was likely due to my DSL was having drops/timeouts. Since migrating to Fiber, I have never missed any WTTT prize again.

With that said, and being very familiar with support service desks, I could not agree more with the point made by MovingChicane and others in this forum: FM user support is brutal, offensive and totally useless.