Board Thread:Game Discussion/@comment-88.97.61.110-20160731113102/@comment-26839622-20160801143811

86.134.27.105 wrote: I am going to post this on here and Real Racing's Facebook page ... and answers.ea.com if I can resolve the issues I'm having with the Flash plugin which is currently hanging my browser!

FireMonkeys support have responded to my ticket though the text is rather cryptic ...
 * Raounaq WilliamsToday at 19:31 Greetings,

Thank you for getting back to us.

I understand you couldn't win the events.

After further investigation on this, we come to know that there was no bug associated with the concerned event.

I do realize that this could be a bit difficult task to accomplish but certainly not an impossible task.

All I could say is be focused and don't let your performance suffer. We can't reset your time trial from our side.

If you need any further assistance on any other issue, please feel free to contact us anytime.

Regards, Raounaq W.

That is a scripted reply. They obviously just pick from a list as to what they think best suits, then just fill in some blanks. I have received the exact same reply to a problem with tailoring to suit. Now know why they ask questions that have already been answered in your ticket. So it would seem they don't actually take the time to properly read your ticket. No wonder it feels like your just hitting your head against a brick wall when dealing with them.