Board Thread:Game Discussion/@comment-37017424-20190808075742/@comment-33721000-20190818205240

Rico Gelato wrote: Here's my latest (and last?) reply from FM support:

Greetings,

Thank for contacting Firemonkeys!

Apologies for all the delay in getting back to you.

It seems either our couple of players couldn't receive the compensation in the context of erroneous pricing of GT2 or if they received, it wasn't the same amount as it was spent by them.

Furthermore, I would like to convey that there was an additional round of reimbursements that went out yesterday. Keep in mind that players who had usage sharing turned off when they purchased the upgrades will not be eligible for the gold reimbursement .It is not enough to re-enable usage sharing after the fact.

Going further on this, please allow me to share that we had already added the additional Gold to all the affected players and they could successfully redeem them in game. Moreover, we are unable compensate or assist further in this regard.

I appreciate your understanding towards the concern.

Hope this information helps. Feel free to get back to us for any assistance, we will be happy to help you with.

Regards, Anuj

Such 'template' replies reek of a toxic mixture comprising part patronizing/part condescension. That psuedo empathetic lingo always makes my skin crawl 🤢. Corporate mumbo-jumbo fakery has always been a poor substitute for real solutions.