Board Thread:General Discussion/@comment-26319194-20160410220128/@comment-36097563-20180919071157

ME7 wrote: I've had a horrible time with their support over the last 3 months. Took me 6 weeks to even get a reply from them last time. Support used to be really good. They would compensate me really good for mistakes and glitches in the game. I gave up on a couple of requests because of how frustrating it became. Then today I didn't get my 100 gold for class B in weekly time trial. I am out 307 gold over the past three months due to game glitches. You seem to need screenshots of everything for them to even take your request serious. Even then, they just told me that I was wrong even though I proved the glitch with screenshots. I don't have a screenshot that proves my weekly time trials scores so I'm out again.

I've emailed everyone I can at EA and even requested a manager with FM. I encourage people to post their displeasure on Facebook and also go to the App Store to post your displeasure there. On Facebook, they will recommend that you get in touch with support. That is your opportunity to inform them how horrible support is. I've certainly done that. EA is a publicly traded company so at some point they should care about what the public thinks. Something must have changed in their management in the last 3 to 6 months.

Good luck on your request man, I hope it works out for you. I had to work with them over a six-month period to get my Ferrari Enzo problem fixed. I do find that English doesn't seem to be their primary language. You may have to restate your problem in as simple language as possible and in point form. Their English language comprehension is so irritating I'm beginning to develop a certain racism, plus their poor attitude also doesn't help.