Board Thread:Game Discussion/@comment-33768958-20180125170104

So, I'd posted in the past about losing all my engine upgrades suddenly, and sending a ticket in to get it resolved. Well, after reopening a ticket a month after they started to work on it (it took a bit just to get them to get started, I had to list our every car and how many upgrades were lost from each as every car in the game was affected for me - even ones I'd played but not won) the responded right away to say it wasn't a bug and they wouldn't reimburse anything.

To be clear, I was never asking for real money back for the loss of the upgrades, just to reinstate what was lost or give the rough equivalent back in R$ and gold. I even clarified that with them to make sure there wasn't any confusion.

Has anyone come across this with them before? Was there anything else you did when faced with that response ("it's not a bug" my ass - it sure isn't a feature!) that got them to provide at least something? As slow as the conversation with the first rep was, at least it wasn't as dismissive as the second rep when I reopened the ticket, so I'm thinking to stop with this guy and then reopen it when he closes it. Or can I just reopen the original?

I'm certainly going to screenshot the conversations and send them to EA and Firemonkeys on social media and see if that gets me anywhere as well.

Any other ideas, info, insight? If stuff can disappear from the game and they won't do anything about it, I'm not sure I'll bother playing anymore. 