Board Thread:Game Discussion/@comment-35745775-20180910175528

What are your experiences with FM support?

Did they actually solve your problem?

Were you happy with the service?

I haven‘t raised that many tickets with FM, but recently I had two and both were rather unsatisfactory. How I have been dealt with on the second is a downright disgrace.

The tickets seem to follow a pattern. First you just get fobbed off with standard answers, like „is the power turned on?“ and there appears to be no real attempt to try to understand the problem. Then after several mails back and forth over a period of days, you begin to get a feel for whether they have really understood the problem (or want to understand it).

My first ticket concerning the recent McLaren TT not working on Apple TV followed this same pattern, before after several days of back and forth they then finally admitted that it doesn‘t work and never will do. A fix before the end of the event was unrealistic. OK, I accept that it is not realistic. So basically, yes it doesn‘t work and that‘s my tough luck - Great service!

With my second ticket the pattern starts the same (standard answers, none of which apply, no attempt to understand the problem). However in the second mail from FM (a guy called Anuj), after I described the bug in detail, FM then refuses to admit there is even a problem and are unwilling to even want to understand the problem, basically claiming that I must be telling lies or am too stupid to understand how the game works or should work - totally disgraceful attitude from a so called ‚support‘ service.

How have your tickets been dealt with?

Does it depend who you get from the support team? (I had two different names from the support for the two tickets).

Has anyone been able to re-route their tickets to someone more competent if you were unsatisfied with the answers? 