Board Thread:Game Discussion/@comment-27506598-20160304203511/@comment-26249703-20160804142055

Good to hear. I think that's one of support's biggest fault. They don't care to give you attention, only taking into account a small piece of information, probably provided by FM and take that as fact with nothing to change their mind, unless you keep pestering them and they end up spinning on their heels, without really taking the time to explain (or find out?) what the problem was.

Probably does come from what someone else was saying, they're paid to keep as few tickets open as possible, whether the user is fairly treated or not is of no importance.