Board Thread:Game Discussion/@comment-2A02:C7D:C14:300:DC87:BE43:D106:6934-20170914215539/@comment-213.205.252.113-20170916165127

I was regularly paying for the 7 day gold until I had a serious problem and needed to contact FM. It was at this point I added up how much I spent and it came to over $250. It took FM over 2 weeks to respond and fix the problem and so I vowed never to pay them a penny more. I wasn't a whale by any stretch but I had invested some real money into the game; much more than just buying a full PS4 game off the shelf. Maybe I am wrong on this but I felt entitled to some decent support in my hour of need.

Now I play the game for free and have had to revise my strategy. If FM had responded to my problem quickly and efficiently, then I would have almost certainly continued to pay them. Their loss.