Board Thread:Game Discussion/@comment-62.140.137.10-20161010070920/@comment-69.133.107.106-20161012183110

12.232.241.18 wrote: For the 3rd time not receiving my reward, this was F@$%monkeys reponse to my ticket:

Greetings,

Thank you for contacting Firemonkeys Support.

I have reviewed your case and I may tell you that we've fixed what was causing the issue of people not getting them the rewards. We are unable to reimburse further in this context.

If you happen to encounter any other issue with the game in the future, please don't hesitate to create a new Support Request.

Regards, Raounaq

I would keep sending tickets until you get someone else. That person 'Raounaq' had denied me reimbursement or honest help many times, but when I was finally able to get someone else, the problems were taken care of. The last person who actually did a great job of helping me was James. He reimbursed me for the hellcat issue stating I clearly was affected, AFTER Raounaq had denied me more than five times. Took almost two months, but finally got it done.

Persistence pays. Never give up, never give in.