Board Thread:Game Discussion/@comment-33954631-20171213152825/@comment-34609328-20180425035122

'''Guys, I will tell you how games and support works!

I am app developer for a game that has near 100 million players.

I received production game support issues multiple times in the past.

First customer support gather all similar issues.

Then production support analyst that has some programming knowledge invesitgate player account, database, server logs and device logs.

If production support cannot determine the issue, he will decide depending on the volume of similar issues reported weather to pass the issue to developer to look at.

I tried to investigate a bug today that around 10 people reported during a 4 months period.

In the end, both I and the production analysis decided, 10 people complaining is just so rare, we closed the issue and stopped investigation.

That is how it works.

It is a matter of how often a bug appeared for your whole customer base that decides if it is going to be ever fixed :) '''