Board Thread:Game Discussion/@comment-30207867-20161012154837/@comment-26388545-20161012165154

You definitely have to contact support (Firemonkeys aka FM). I doubt reinstalling the game would help with this situation. Contact support through the game, or through Facebook. Click HERE for a direct link to RR3 technical support. You have to sign up to open a ticket. They need a lot of info from your device, so make sure you have it handy.

First time I've hear of this problem. I've had a car go missing, but never a whole series! Good luck with the situation. It may take a while, but they usually get things fixed. You may even get some free gold as compensation for your trouble.