Board Thread:Game Discussion/@comment-2001:569:74D6:6000:1833:FB2A:68EE:CA8D-20171125203435/@comment-33768958-20180121030424

So, after waiting for a month plus for a reply on my ticket, I reopened it to see what I could find out. Four days after I get a response that "Please note there is no bug related to issue of missing upgrades. It is working as intended, so we are unable to reimburse in this context."

Uh, no. Upgrades disappearing is absolutely a bug and absolutely should be reimbursed. And that's the explanation I get after waiting a month with no response and having to reopen the ticket on my own?! That's frankly terrible.