Board Thread:Game Discussion/@comment-172.98.154.246-20170221010815/@comment-26388545-20170222215717

Correct. Be 100% you are signed in, then do a cloud save. Now uninstall the game and restart your phone. Then redownload, skip the intro race (pause & quit), sign in and restore most recent save. I've done this at least 10 times in the last 2 years with no big problems ever. Sometimes it took a few tries to re-download. Just don't do it when their servers are maxxed (just after an update). That's when I have had some hick-ups, but it always sorted out within a couple of years.