Board Thread:General Discussion/@comment-5.12.36.35-20150626162224/@comment-36097563-20180911005137

RR3 Michael P wrote: I'm going back over 3 years, but from memory, I had to keep replying to the existing ticket with screenshots, it did take some time before it was escalated to 2nd line fix. Thank you for responding, especially since it's quite some time ago for you.

I have yet to receive their 2nd response. Their first respondent was quite oblivious, reverting me back to their explanation of how to work with the manual sync instead.

From what I learned, there are device restricted and unrestricted savegames. I think RR3 got confused and make the Google cloud save into device restricted savegame.

One more question: what kind of screenshots do they expect, to make them willing to fix it?