Board Thread:Game Discussion/@comment-31370268-20190603005936/@comment-32519078-20190603031431

I experienced the same and was a day off. Play on only one device and have checked in daily for years. Sent a ticket late Friday night and received a response approximately an hour later.

Greetings,

Thanks for contacting Firemonkeys support.

I've viewed on the concern that you are facing issue with the daily rewards. Being a player I can understand how disappointing this must be and assure to help you with your issue.

I would like to share that daily rewards are automatically given to your game when you open your game for the first time daily. For receiving daily reward, you must be logged into game with any social account and play your game online.

Missing a day login or not getting the reward might be due to not saving of your progress and reward of previous day. When you don't save your reward of current day, game will automatically give you same reward the next day as it does not count the previous day.

However, I have gone ahead and added a gift as one time exception.

Thank you for your understanding towards the concern.

Feel free to get back to us for any assistance, we will be happy to help you with.

Have a great weekend. Kind regards, Cicilia

When I checked Saturday morning all was fine. I’ve only had to contact FM twice over the years, and have been pleased with their promptness and professionalism. I hope your situation will be resolved.

DG