Board Thread:Game Discussion/@comment-26808586-20150821071329/@comment-26388545-20150822021143

You used to be able to submit a ticket right from your device, but that is no longer working for me. Weird as I have a Note 4 with the latest software. You can try this way on your device in Real Racing 3. Press; Gear icon / Information icon / Support / Bugs/Crashes... then it won't work for me. I can get to a "submit request" button, but it doesn't work, may work for you.

The following does work for me. Fo to their Facebbok page HERE and click on GET SUPPORT. Click "Login" to login or create a profile. Then just click on your name which should appear in the top righ hand corner and choose requests. It generally takes 2 weeks to get a reply. I have been waiting almost 2 months and still no solution to my problem. They did respond and did give me some gold in the mean time...a LOT of gold!