Board Thread:Game Discussion/@comment-31695308-20170814110207/@comment-26829117-20170814123254

Did you press Now or Later? There is an issue with pressing Now that if you aren't logged in or don't have a decent network connection you can fail to get the reward. My advice is to always press Later, check you are connected to a network, check you are logged in, (e.g. do a cloud save to verify you can connect to the FM servers) and only then go into the WTTT to collect your reward.

If you follow that routine and you still don't get your reward next week then I would raise this with FM as it is a bug. However, they can be quite reticent to pay out "missed" WTTT rewards because they can't validate it. My advice would be to take a screen shot on the Sunday night and screen shots on the Monday as you collect the reward (or rather don't). They will find that hard to argue with is presented with hard evidence.