Board Thread:Game Discussion/@comment-26388545-20160829011400/@comment-99.104.16.100-20160919024917

99.104.19.52 wrote: Had this happen to me twice a few months ago for no apparent reason, while being signed in and online. This week I got the reward, but lost it to an incorrect restore, along with daily bonus, ad earnings and race earnings. Save was done after midnight, on the same same day, and indicated it was saved "Just now". Restore picked up a save from almost a day ago; presumably a server error. Ticket was raised but no response in three days yet, whereas the other two tickets were processed within a day, particularly the Samsung fiasco with progress. I have updated to 4.5.2 from 4.5.1 just before this save, so this may be an issue as well, however I believe the cloud server didn't save my progress but said it did.

Now I am neither saving nor restoring the game. I presume FM will do nothing so I just carry on. Ticket successfully resolved and lost WTTT reward applied, althought it took close to three weeks.