Board Thread:Game Discussion/@comment-26535270-20180521175331/@comment-28169398-20180523101827

So, The cloud restore during WTTT. I am not talking about borrowing upgrades, I am talking about the "I am going to restore to get tickets and service back" variety.

You have to exit the WTTT to get to the Cloud Save/Restore menu, but when you do the restore, you don't go back to the home page like you would expect, they stick you right back in the WTTT. Do you really think that is not a planned behavior by the developers?

The FTP model is one of engagement (addiction if you are so inclined). What better way to get people to upgrade than to giving them a loop hole to get more runs in? 1 hour, 2 hours... .5 seconds from C, or B... it alters your brain chemistry... and you are more likely to hit the buy upgrades button... and if you are short on resources IAP.

However, it seems that there is a failure to communicate between those making the strategic decisions and those making the day to day decisions... banning for a cloud restore is ridiculous and cutting off access to address the situation is fraud. If you hire a contractor to renovate your kitchen and they rip out all of the old cabinets, have you pay them, then never show up again, going so far as never answering or returning your calls or blocking your phone number, you'd feel like the victim, not be sympathetic to the contractor.

And what if the cloud restore was an honest mistake? Do you know how many times I have accidently hit Restore and continue without thinking than Backup To Cloud? or the reverse? There should be a pattern of intent that is shown, and a tech support person is not qualified to make that determination, as it is a legal issue, not a tech issue.

Or what if they are actually seeing is a data corruption issue that their servers created, but misinterpret it as a breach of ToS? RusTORK says his save got corrupted. Is it not possible that they are mistaking corrupt game files for altered game files?

So FM is way out of line here. To not allow for continued dialogue so that the person can try to address the issue is beyond immature and unprofessional.