Board Thread:Game Discussion/@comment-39429791-20190511102504/@comment-39429791-20190512172711

P2dro wrote: Hvsh wrote: Thx for your support. I'm trying to connect to the fb account but as i said above i cannot log in due to the long inactivity. I'm waiting for an answer but fb team don't provides me one after one week. Also tried to install RR3 in my friend's phone but the save was refreshed at moment i installed the game on the new phone so it appear the same on the old one. And yes i'm desperate, i started to think i have totally lost the account... This might give you hope. A lower completion save will not normally overwrite a higher one. With 50/100 game time in your old dev and 0 in your new one, the old game will still be there. All you need to do is login with your old profile. Your new game would have been saved with your new profile (since you cannot login with your inactive fb). Google how to reactivate an old fb account. Waiting for fb support is not the way to fix this. Think it through and find the answer in the net. The game was auto saved in the old google account profile with the new 0% progress save right at the moment i signed in if that is what you mean so i suppose the save is overwritten (at least in the game cloud). I finally managed to reactivate the old fb account, i entered in the app activity log but is totally empty n' i swear the last time i logged in the game in a new phone was through fb connect, if not google play account.

I sended a message to firemonkeys explaining them what were my problem then they replied to me with the following (resume): 1. Explaining what is player id (device id and player id) then how to transfer the data between devices plus a link of their help center. 2. Asking to connect to Google+ through my own google play account. I have seen recently that Google+ accounts has been shutdown in April and now is impossible to access to the content stored there. I was able to download the files but it don't appear the RR3 id of my player in them, only things like experience, activity and records. For now i'm again stuck at this point. I really don't wanna leave the game but it's not making it easy for me fr.